Technical Program Manager

**Company Description**
At ServiceNow, our technology makes the world work for everyone, and our people make it possible. We move fast because the world can’t wait, and we innovate in ways no one else can for our customers and communities. By joining ServiceNow, you are part of an ambitious team of change makers who have a restless curiosity and a drive for ingenuity. We know that your best work happens when you live your best life and share your unique talents, so we do everything we can to make that possible. We dream big together, supporting each other to make our individual and collective dreams come true. The future is ours, and it starts with you.

With more than 7,700+ customers, we serve approximately 85% of the Fortune 500®, and we're proud to be one of FORTUNE 100 Best Companies to Work For® and World's Most Admired Companies.

Learn more on Life at Now blog and hear from our employees about their experiences working at ServiceNow.

**Job Description** Team & Role**

This role will be primarily responsible for handling all logístical support of the Engineering Bootcamp for Unified Technology Group at ServiceNow. This includes but is not limited to complicated calendar management and attendance tracking, (utilizing MS Outlook as well as internal tooling), drafting and sending of all program comms, and monitoring and reporting on all program success metrics.

This role requires a self-starter type, replete with exemplary interpersonal skills and a heart for serving engineers all around the world.

This role will report to the Director of Engineering Engagement and Culture and will work in close collaboration with the various leaders serving the many business units that make up the Unified Technology Group at ServiceNow.

**What you get to do in this role**:

- Schedule no less than 40 bootcamps throughout the calendar year, across multiple time zones.
- Coordinate all on site logistics including room booking, meal ordering, and more
- Ensuring 100% attendance for each and every bootcamp
- Maintaining an active roster of instructors so that all camps are adequately staffed
- Partner with senior instructors to ensure curriculum is updated at least once per year
- Bear responsibility for all program success metrics, including reporting out all survey metrics for each camp with all requisite leaders
- Coordinate quarterly instructor summits and luncheons to foster a culture of ownership and belonging amongst instructors
- Submit and costs and budget reconciliations for the program in a timely and transparent manner
- Maintain internal SharePoint site including helpful information and FAQs associated with the program
- Take on any additional work that you may be tasked with as part of the larger Employee Engagement and Culture team

**Qualifications** Preferred Qualifications**:

- 2+ years of professional project management experience.
- A go-getter, ambitious problem solver with a growth mindset.
- Working knowledge of design thinking best practices and basic product design processes.
- Experience managing multiple projects simultaneously.
- Adaptable problem solver with experience in soliciting ideas, recommending options and executing solutions
- Comfortable interfacing with various types of people and roles, either in presentation setting, informal stakeholder interviews, or large meetings; strong communications skills
- Previous business operations or design operations experience within an enterprise software company, start-up or agency.
- Actively seeks and welcomes diverse collaborators, perspectives, and experiences

**Basic Qualifications**
- BA/BS degree or higher in Business Management, Computer Information Systems (CIS), Management Information Systems (MIS), Operations and Information Management (OIM) or other equivalent combination of education and experience.
- Experience working on and managing large projects or programs with cross-functional teams.
- Deliver solutions and strategies while mitigating or removing obstacles.
- Experience utilizing software to keep projects organized, track metrics, and report on progress.

JV22

**Additional Information**
ServiceNow is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status or any other category protected by law.

At ServiceNow, we lead with flexibility and trust in our distributed world of work. Click here to learn about our work personas: flexible, remote and required-in-office.

Please Note: Fraudulent job postings/job scams are increasingly common. Click here to learn what to watch out for and how to protect yourself. All genuine ServiceNow job postings can be found through the ServiceNow Careers site.

From Fortune. © 2022 Fortune Media IP Limited All rights reserved. Used under license.