Proactive Insights/active Care
hace 6 días
**One of the required skills for the resource should be proficiency in both Spanish and English, along with Portuguese.**
Job description:
- Researching, diagnosing, troubleshooting, and identifying solutions to resolve customer-facing issues.
- Feeling comfortable leading onboarding calls with customers and partners.
- Taking ownership of reported customer issues and seeing problems through to resolution.
- Determining the best solution based on the issue and details provided by customers.
- Be able to perform remote troubleshooting, read and understand logs.
- Proven working experience in enterprise technical support, IT support, as a technical engineer or as an onboarding project manager.
- Strong problem-solving skills / Excellent communication skills
Qualifications:
- Bachelor’s degree in computer science or computer engineering related degree.
- Must have at least fundamental knowledge of networking basics and topology.
- Excellent analytical and problem-solving skills
- Must be strong communicator both written and verbally in English.
- Understanding of cloud computing concepts.
Tipo de puesto: Tiempo completo
Salario: ₡800,000.00 - ₡1,200,000.00 al mes
Pregunta(s) de postulación:
- Cuenta con ingles avanzado ?
- Tiene dominio del idioma portugues
- Cuenta con estudios avanzados en campos de TI
-
Cx Insights Specialist
hace 2 semanas
Heredia, Costa Rica Tebra A tiempo completo**About the Role**: As a Customer Experience Specialist, you will be responsible for supporting the Customer Success organization and other cross-functional teams by conducting surveys and other methods of gathering customer feedback. You will also own the process of ensuring that calls to action based on customer feedback are followed up on or resolved by...
-
CR Customer Care
hace 1 semana
Heredia (Eurocenter), CR Support Services Group A tiempo completoJoin Our Talent Pool for Customer Service RolesAre you experienced in customer service and ready for your next opportunity in the BPO industry? We're looking for individuals who know what it takes to deliver high-quality service in fast-paced, client-facing environments.This is an evergreen position for our upcoming customer service classes. If you meet the...
-
Auxiliar Contable 12102022-1
hace 1 semana
Heredia, Costa Rica GRUPO STT A tiempo completo**Auxiliar Contable/ Especialidad**: Activos Fijos Funciones: -Conocimiento en activo fijos -Registro de Jornal Entries -Altas, Bajas y transferencias de activos -Ejecutar actividades de reporteo para la operación, según necesidades del cliente o proyecto -Análisis de procesos Inter compañía y la resolución de dudas tanto del mercado como de otras...
-
Global Consumer Care
hace 5 días
Heredia, Costa Rica Equifax A tiempo completoLead a Team ranging from 10- 20 agents with responsibility to deliver business KPIs (e.g. SLA, Customer Experience, Quality, Efficiencies, etc). This role is responsible for all day-to-day efforts to ensure compliance on the workload and deliver exceptional results, play a collaborative role in growing and implementing standards and processes, employ...
-
Senior Specialist, Social Media Campaigns
hace 3 días
Heredia, Costa Rica LSEG (London Stock Exchange Group) A tiempo completoSenior Specialist, Social Media Campaigns - External titles: Paid Social Campaign Manager, Social Media Campaigns Specialist_ We’re looking for an individual to provide planning and execution support for paid social media campaigns across the London Stock Exchange Group and its subsidiaries. Reporting into the Senior Manager, Paid Social Media, as part...
-
Mgr-fin Planning
hace 1 semana
Heredia, Costa Rica Moody's A tiempo completoMoody's is a global integrated risk assessment firm that empowers organizations to make better decisions. - Team/Department Description: A successful FP&A senior manager for the Digital Insights & Structured Finance operating unit will aid in the development and execution of high-quality management reports, investment plans and operating model strategies to...
-
Manager-fin Planning
hace 5 días
Heredia, Costa Rica Moody's A tiempo completo**Functional Responsibilities**: - ** Ensure close connection between operational actions and financial results and forecasts** Provide business management team with reporting, performance diagnostics and insights that highlight the impacts of operational decisions (e.g., hiring, pricing strategies, investments, etc) on financial performance Ensure...
-
Appeals Analyst Positions
hace 6 días
Heredia, Costa Rica Experian A tiempo completo**Company Description** - Our mission is to use data driven insights to simplify healthcare for all. Simply put, we want to make the healthcare system work better for us as consumers and for those who work in healthcare. Our ONE Experian Health culture is the centerpiece of making this happen. Our aspiration is to bring people together who are driven by...
-
Appeals Analyst Positions
hace 6 días
Heredia, Costa Rica Experian A tiempo completoFull-time Employee Status: Regular Role Type: Hybrid Department: Healthcare Schedule: Full Time **Company Description**: - Our mission is to use data driven insights to simplify healthcare for all. Simply put, we want to make the healthcare system work better for us as consumers and for those who work in healthcare. Our ONE Experian Health culture is the...
-
Operations Senior Analyst
hace 1 semana
Heredia, Costa Rica Experian A tiempo completoFull-time Employee Status: Regular Role Type: Home Department: Data Management Schedule: Full Time Shift: Day Shift **Company Description**: Experian is the world’s leading global information services company. During life’s big moments - from buying a home or a car, to sending a child to college, to growing a business by connecting with new...