Empleos actuales relacionados con IT Support Assoc Ii - San José - Amzn Support Srvcs Costa Rica
-
IT Support Assoc Ii
hace 3 días
San José, Costa Rica Amzn Support Srvcs Costa Rica A tiempo completo1+ years of experience in IT help-desk or desk-side environment - Advanced written and spoken English level - High School diploma - Experience in Windows, Mac OS environments - Proven ability to communicate with technical and non-technical staff Job summary Amazon's IT Support is the first point of contact for technical support service requests. Our IT...
-
IT Support Assoc I
hace 1 semana
San José, Costa Rica Amzn Support Srvcs Costa Rica A tiempo completo6+ months of experience in IT help-desk or desk-side environment - Advanced written and spoken English level - High School diploma - Experience in Windows, Mac OS environments - Proven ability to communicate with technical and non-technical staff - Associate’s degree in Computer Science or IT related field. - Experience with AV Conferencing Systems -...
-
IT Support Engineer I, IT Services
hace 1 semana
San José, Costa Rica Amzn Support Srvcs Costa Rica A tiempo completoAssociate’s degree in Computer science or IT related field, or 2+ year’s IT systems or relevant experience - Advanced experience with one or more of the following Operating Systems; Windows, Mac OS, Linux - Intermediate experience with one or more of the following Active Directory, Exchange Management, and SharePoint Management - Intermediate experience...
-
Arcsight Support Engineer Tier Ii
hace 3 días
San José, Costa Rica Micro Focus A tiempo completoMicro Focus is one of the world's largest enterprise software providers, delivering the mission-critical software that keeps the digital world running. We combine pragmatism, discipline, and customer-centric innovation to provide trusted, proven solutions that customers need to succeed in today's rapidly evolving marketplace. That's high-tech without the...
-
Arcsight Support Engineer Tier Ii
hace 3 días
San José, Costa Rica Micro Focus A tiempo completoMicro Focus is one of the world's largest enterprise software providers, delivering the mission-critical software that keeps the digital world running. We combine pragmatism, discipline, and customer-centric innovation to provide trusted, proven solutions that customers need to succeed in today's rapidly evolving marketplace. That's high-tech without the...
-
IT Support Engineer
hace 3 días
San José, Costa Rica Amzn Support Srvcs Costa Rica A tiempo completoBachelor’s degree in Computer science or IT related field, or 2+ year’s IT systems or relevant experience. - 2+ years of experience in technical support environment focused on infrastructure support. Must have knowledge in two or more of the following technical domains - Compute (Server and virtual machines. Wintel/*nix) - Networking (Fundamentals) -...
-
IT Support Specialist
hace 2 semanas
San José, Costa Rica WPP A tiempo completo**WPP** is the creative transformation company. We use the power of creativity to build better futures for our people, planet, clients, and communities.** **Working at WPP means being part of a global network of more than 115,000 accomplished people in 110 countries. WPP has headquarters in New York, London and Singapore and a corporate presence in major...
-
IT Telephony Administrator
hace 1 día
San José, Costa Rica Emerson A tiempo completoSpecific Responsibilities - Ensure that the Telephony Monitoring Service is fully operational, kept updated, and contribute to its ongoing improvement by providing feedback to the Monitoring Service owner - Provide Tier II and III level support for in-scope Emerson sites’ Telephony Infrastructure. This includes formal Service Level Agreements over multiple...
-
IT Lan Administrator
hace 1 día
San José, Costa Rica Emerson A tiempo completoSpecific Responsibilities - Ensure that the LAN Monitoring Service is fully operational, kept updated, and contribute to its ongoing improvement by providing feedback to the Monitoring Service owner - Provide Tier II and III level support for in-scope Emerson sites’ LAN Infrastructure. This includes formal Service Level Agreements over multiple sites and...
-
IT Support Specialist
hace 2 semanas
San José, San José, Costa Rica Gensler A tiempo completoYour RoleSupport Specialists provide first-line response to end user incidents received via service desk requests and office operational requirements. Support Specialists are generally focused on the day-to-day support of the region but must continually collaborate and communicate with the larger distributed team of support staff across the globe. The...
IT Support Assoc Ii
hace 2 semanas
4+ years of experience in one or more of the following: Microsoft Administration, Linux Administration, or Cisco IOS (CLI)
- 4+ years of experience troubleshooting skills in a multi-user high availability environment
- 4+ years of experience with networking concepts such as DNS, DHCP, SSL, OSI Model, and TCP/IP
- 4+ years of experience in PC repair, troubleshooting, deployment, and liquidation
- 3+ years IT experience with client, server, and network service delivery
Job summary
Are you passionate about helping people solve IT problems? Love being a part of an exciting and innovative environment? Join Amazon IT Services We’re looking for people who strive to “Work Hard. Have Fun. Make History.”
IT Support Engineers work with Amazon teams to provide and support the IT equipment and services they need. We treat Amazon employees as our customers and provide timely, accurate, and professional support. A successful IT Support Assoc II excels in a fast-paced, team environment and possesses excellent communication skills. They have a high degree of technical aptitude over a large scope of IT software, hardware, and AV disciplines.
About The Role
As an IT Support Assoc II, you will use your technical knowledge and specialized skills to support, build, implement, and improve technology solutions. You are able to manage large projects with mínimal guidance that affect multiple locations in a region. You are able to resolve customer issues in time of crisis to get them working again. You are actively expanding your scope of knowledge by learning about software design patterns, data structures, AWS technologies and distributed systems concepts.
Responsibilities include, but are not limited to
- Troubleshoot difficult IT problems without SOPs
- Collaborate with internal teams or vendors to execute projects.
- Lead continuous improvement efforts.
- Manage accurate inventory of Amazon owned equipment within IT controlled spaces
- Automate manual tasks; create/improve small tools that help make team operations more efficient.
- Be the first point of escalation.
- Provide both in person and remote support to internal customers for a variety of IT related software and hardware issues
- Loaner, replacement and asset return request.
- Reimaging or repair of unique hardware
- Flexible staffing to handle on site leadership escalations.
- Audio and Video conference Support
- Technical degree in Computer science or IT related field.
- Microsoft MCSE, MCITP Systems Administrator (Active Directory) experience
- Cisco CCNA or CCNP certification
- Experience in Linux, Microsoft, and network systems administration
- Strong troubleshooting skills of very complex systems
- Ability to explain complex IT concepts in simple terms
- Excellent written and verbal communication skills
- Ability to manage high priority projects
- Ability to travel up to 10%
