Document Management Supervisor

Imagine what we can INSPIRE with you

Moody’s empowers people to make better decisions and achieve brighter futures. This is what motivates us to bring out the best in our products and our people. Join us. Forward Together.-
- Moody’s Investors Service is among the world’s most respected and widely utilized sources for credit ratings and research. Our opinions and analysis on a broad range of credit obligors and obligations are valued around the world for their insight and rigor.
- At MIS, our workplace culture supports our mission to be the Agency of Choice for our customers, employees and future employees. Our Culture focuses on Excellence and embodies behavioral qualities such as Integrity, Responsiveness, Collaboration, Respect and Passion. Our people are our core asset and we look beyond outcomes to ensure that behaviors and interactions matter.

Department
- ROC/ RSC

Role/Responsibilities
- The Regulatory Support and Controls (RSC) team in MIS Ratings Operations and Controls is responsible for the implementation, execution, support, and controls of processes and enabling technology that support the end-to-end credit rating process and regulatory-mandated processes.
- As Document Management Supervisor you will:

- Lead the Costa Rica Document Management Operations team, with roughly 6 individuals directly reporting to this position. The team is responsible for supporting the process of retaining key rating process information to meet regulatory obligations.
- Partner with the RTS team located in Costa Rica and works closely with the extended team based in New York and India to achieve key deliverables.
- Develop deep Subject Matter Expertise on the electronic document management systems, internal archival and record retention processes and controls.
- Continuously seek out opportunities to streamline and standardize business processes and improve operational controls and efficiencies targeted to the team’s work to support document management activities. Particular attention to finding opportunities for improvements.
- Support improvements, testing, and major changes associated to the document retention platforms and systems.
- Develop knowledge of the end-to-end rating and other processes process supported by the RSC team along with global Regulatory Policies and Procedures.
- Support day to day team member management working directly with rating analysts to support the filing and questions associated to record retention and requirements.
- Facilitate senior management reporting requirements regarding key activities within the team.
- Assist with the retrieval and collection of electronic records to support requests from control teams and external regulatory agencies.
- Provide leadership and mentorship to local Regulatory Support and Controls team in coordination with the global collaborators and process leaders. Coordinate with local and regional leadership.

**Qualifications**:

- Undergraduate BA/BS degree in business, finance/economics, management, archival studies, or similar field; MBA a plus
- 8+ years of operational business process management and/or business analysis experience with strong analytical and problem-solving skills
- Experience leading direct reports and small teams.
- Ability to supervise, facilitate, negotiate, and resolve interpersonal or inter-team conflicts
- Experience working with global extended teams and global key collaborators.
- Ability to interact comfortably with different levels of management and articulate/present issues clearly and succinctly
- Strong leadership skills and an ability to set direction, ensuring working groups meet project deliverables
- Self-starter and great teammate with ability to meet tight deadlines and lead multiple, high-reaching priorities
- Outstanding social skills with the ability to reach across organization to successfully resolve requests/inquiries
- Moody’s is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status, sexual orientation, gender expression, gender identity or any other characteristic protected by law.