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Commercial/system Engineer

hace 3 semanas

Orotina, Costa Rica TD Synnex A tiempo completo

**Are you ready to make a BIG impact with TD SYNNEX?**

In addition to a competitive benefits package, we provide our co-workers with opportunities to get involved in well-being seminars and programming, employee-led Business Resource Groups (BRGs), leadership development tracks, special industry events, and much more.

**Job Summary**:
Stays current with vendor-specific technical certifications in order to make appropriate recommendations to resellers on the configuration and design of system solutions.

Promotes product awareness, provides pre-sales technical support including phone support, system diagrams, proposals, and training in order to grow the sales of a funding vendor's product line.

Works closely with Tech Data's Product Manager and the funding vendor's representatives to execute marketing activities.

Establishes and develops solid business relationships with vendors, Tech Data customers and other internal Tech Data departments. Identifies opportunities to improve the quality of Systems Engineering engagement with inside and outside customers.

Accepts ownership of suggested improvements and works with the Tech Data team, vendor, and Systems Engineering Management to develop an implementation plan.

**Principal Duties/Responsibilities**:

- Provides technical solutions and configuration design expertise to customers and sales on specified product line(s). Uses independent judgment and discretion in making solution recommendations. No second-level review occurs.
- Closes specific business opportunities for Vendor's products.
- Drives sales goals/rebates/milestones through sales organization and direct customer contact. *Provides phone support in accordance with Key Performance Indicators (KPIs).
- Provides sales/marketing support to increase vendor and product awareness.
- Provides technical presentations/training to sales, support, and customers.
- Reports on key metrics as designated by product line(s) of responsibility and distributes monthly update to Product Marketing Team, and vendor representative(s).
- Places orders for customers in accordance with Tech Data's pricing guidelines.
- Updates Tech Data's systems and tools with accurate technical data on specific product line(s). *Provides technical and non-technical input to team members, project leaders, and management, as appropriate.
- Develops and obtain approval on Quarterly Vendor Objectives (QVO) document, which states goals and objectives to support vendor's marketing strategy to grow sales.
- Serves as interface with customer/prospect base in regard to vendor's product line and remains available to meet with customers from Latin America at TD office in Miami or travel within the Latin America region to actively promote and sell the product line in order to meet assigned quarterly sales quotas.
- Works with TD Territory Managers on joint sales calls, local reseller seminars, local user group meeting, etc. in order to promote vendor's product line.

**Other Duties & Responsibilities**:

- Additional duties as assigned.
- Meets attendance and punctuality standards.

**Knowledge Skills and/or Abilities Required**:

- Able to build solid, effective working relationships with others.
- Able to create and conduct formal presentations.
- Able to display a preference for interacting with people, being friendly, outgoing, articulate and socially at ease.
- Able to express ideas clearly and convey necessary information.
- Able to work independently with minimum supervision.
- Knowledge and/or expertise in related area of responsibility.
- Possesses strong leadership skills with a willingness to lead, create new ideas, and be assertive.
- Able to maintain confidentiality of sensitive information.

**Working Experience**:

- 3+ years technical support experience with PC's, high-end servers, local area networks, and associated components with at least (2) years in phone support environment.
- 1+ years of vendor relations experience in a presales vendor support role.
- 1+ years’ experience in formal product presentations and/or technical sales training experience to small and medium audiences
- Previous trade show experience.

**Minimum Educational/Certifications Requirements**:

- High School Diploma/GED plus the established minimum requirements for the position.
- Industry standard certifications for specific business partner or industry associations. (CompTIA or SNIA).
- Minimum continuing education and training in industry specific technical area required annually. area networks, and associated components with at least (2) years in phone support environment Minimum of (1) year vendor relations experience in a presales vendor support role
- Language: 100% proficiency in English.

***Additional Education/Previous Experience Recommendations**:

- College Degree in Business or System Engineering are preferred.
- 2+ years of outbound Telesales experience, technology experience preferred.
- 1+ years’ experience in Project Management preferred