Technical Support Engineer Ii.

**Are you excited by the prospect of working with prestigious global brands?**
**Do you enjoy working with customers to solve complex technical problems?**
**Join our prestigious technical support team**

Our team boasts some of the most talented and experienced cyber security and data center experts in the field. Were always looking for new people to inspire us, inspire us, and make us better. We utilize tools, process and knowledge to diagnose and resolve product, platform, and customer issues.
**Collaborate with the best known global brands**

As aTechnical Support Engineer II, you will be responsible for:

- Learning and gaining in depth experience in network security
- Resolving customer support cases for our worldwide enterprise customers
- Ensuring customer success while maintaining high customer satisfaction throughout all interactions
- Working remotely to support our customers with the ability to travel on-site when needed
**Do what you love**

To be successful in this role you will:

- Have 5 years of relevant experience and a Bachelors degree
- Have knowledge in two of the three technologies: Operating System (Linux, Windows), Networking, Virtualization
- Have high availability and a responsiveness mindset
- Have experience in troubleshooting and deploying software or networking equipment
- Have ability to communicate professionally with customers and collaborate with internal stakeholders.
**Work in a way that works for you**

We recognize that the way in which people want to work and deliver at their best can vary for each person.

This is a flexible role and may be performed at your home and/or the local Akamai office (in the country advertised). We are happy to discuss working options in this role and encourage you to speak with your recruiter in more detail when you apply.

There are occasions where this role will require your presence in a local Akamai office. Although infrequent, applicants should be aware that limited office attendance will be required.
**Working with us**

At Akamai, were curious, innovative, collaborative and tenacious. We celebrate diversity of thought and we hold an unwavering belief that we can make a meaningful difference. Our teams use their global perspectives to put customers at the forefront of everything they do, so if you are people-centric, youll thrive here.
**Working for you**

At Akamai, we will provide you with opportunities to grow, flourish, and achieve great things. Our benefit options are designed to meet your individual needs for today and in the future. We provide benefits surrounding all aspects of your life:

- Your health
- Your finances
- Your family
- Your time at work
- Your time pursuing other endeavors

Our benefit plan options are designed to meet your individual needs and budget, both today and in the future.
**About us**

Innovating on a global scale, we deliver our customers a fast, smart and secure intelligent edge platform. Working against a backdrop of digital collaboration, our highly skilled teams build progressive solutions that have the scope to transform entertainment, business, and life in ways that we have yet to imagine.
**Join us**

Are you seeking an opportunity to make a real difference in a company with a global reach and exciting services and clients? Come join us and grow with a team of people who will energize and inspire you
Akamai Technologies is an Affirmative Action, Equal Opportunity Employer that values the strength that diversity brings to the workplace. All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of gender, gender identity, sexual orientation, race/ethnicity, protected veteran status, disability, or other protected group status.
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