Social Media Director

hace 1 semana

San José, Costa Rica Now Digital Talent A tiempo completo

The Director of Social Media & Content is the key creative gatekeeper to the brand’s social channels. This requires close collaboration and integration with different teams and departments to ensure everything comes from a consistent voice. This role relies on quality control, editing, collaboration and consultation with other teams, and day-to-day management of both direct reports and social spaces for the brand.

**Job Description**:
Develop new and innovative ways to bring together and engage with our community through engaging and compelling content.
Work with creatives, strategists and production teams.
Lead the community management team and act as the voice of the brand on the front lines with customers and fans, ensuring a high level of engagement with commenters.
Collaborate with the wider team to help ensure that all posts are on-brand and on
- strategy.
Ensure we deliver exceptional customer service on Facebook, Twitter, Instagram, LinkedIn, YouTube and other social platforms as appropriate through best-in-class community management.
Eensure a consistency in brand voice and give our followers a reason to share through relevant and interesting Word of Mouth content, proactive community management.
Guide strategic direction to build long lasting customer and fan relationships efficiently and effectively.
Observe trending topics and know when to integrate brand content.
Participate in integrated creative plans to extend content from other teams and departments.
Collaborate with brand and marketing to lead customer-facing communications, work cross-functionally to ensure consistent messaging and define brand voice on social.
Capture consumer insights and work with the integrated team to improve the overall consumer experience.
Think creatively about ways in which we can optimize our followers’ experience.
Work with Social Strategist to develop strategy that turns owners into advocates and generates cost efficient influencer

content.16mDesired Skills & Qualifications:
5+ years of experience managing and growing reach & engagement on corporate social media accounts.
Strong analytical skills and experience with various social media platform dashboards.
Experience with social media ad platforms and content monetization management.
Experience with social media management tools
Experience with video editing and photo editing software.
Strong communication and management skills with the ability to coordinate across multiple teams.
Experience working closely and collaboratively with various stakeholders including editorial, marketing, sales, product and design teams.

Tipo de puesto: Tiempo completo

Salario: A partir de ₡3,350,000.00 al mes

Consideraciones ante el COVID-19:
First dose of COVID-19 vaccine is required.

Experiência:

- seis: 5 años (Deseable)

Idioma:

- Inglés profesional (Obligatorio)

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