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Solutions Support Specialist

hace 2 semanas

Orotina, Costa Rica TD Synnex A tiempo completo

**Are you ready to make a BIG impact with TD SYNNEX?**

In addition to a competitive benefits package, we provide our co-workers with opportunities to get involved in well-being seminars and programming, employee-led Business Resource Groups (BRGs), leadership development tracks, special industry events, and much more.

**Job Summary**:
The Sales Support Specialist will perform contract set-up and is the primary interface for all new maintenance contracts related to order management. Initiates and/or maintains effective communications with internal and external customers regarding contract status, as appropriate.

**Primary Duties and Responsibilities**:

- Facilitates the contract set-up process to ensure customer service levels are met.
- Reviews and enters assets data to meet customers’ expectations while maintaining established quality levels throughout the process.
- Coordinates with internal and external resources to meet agreed-to expectations of the customer and Tech Data.
- Identifies and communicates options available for issue resolution, as needed.
- Responsible for backlog management including but not limited to: monitoring the progress of orders, investigating and making decisions within established process for resolution of issues.
- Has accountability for the order through the invoicing process and for assisting in research and resolution of order issues as appropriate.
- Ensures appropriate information is updated and maintained for the customer.
- Support the billing and collections processes for maintenance contract.

**Other Duties & Responsibilities**:

- Additional duties as assigned
- Meets attendance and punctuality standards

**Knowledge Skills and/or Abilities Required**:

- Demonstrated understanding of the impact of the defined process on the customer and to Tech Data.
- Demonstrated operational knowledge and skill in the effective use of the current order entry computer systems and related programs and processes.
- Basic knowledge of supply chain procedures.
- Basic distribution industry knowledge.
- Basic knowledge of product, pricing, customer service and sales strategy.
- Demonstrated ability to perform basic mathematical calculations.

**Working Experience**:

- Two (2)+ years of progressive previous work experience in a sales, customer service, warehouse or product support role working with customers, or a combination of post-high school formal education and job experience that demonstrates the ability to meet all of the identified job responsibilities.

**Education & Certification Requirements**:

- High School Diploma/GED plus the established minimum requirements for the position.

**Working Conditions**:

- Professional, office environment.
- Occasional non-standard work hours or overtime as business requires.