Solutions Support Specialist

hace 2 días

Orotina, Costa Rica TD Synnex A tiempo completo

**Are you ready to make a BIG impact with TD SYNNEX?**

In addition to a competitive benefits package, we provide our co-workers with opportunities to get involved in well-being seminars and programming, employee-led Business Resource Groups (BRGs), leadership development tracks, special industry events, and much more.

**Job Summary**:
The Sales Support Specialist will perform contract set-up and is the primary interface for all new maintenance contracts related to order management. Initiates and/or maintains effective communications with internal and external customers regarding contract status, as appropriate.

**Primary Duties and Responsibilities**:

- Facilitates the contract set-up process to ensure customer service levels are met.
- Reviews and enters assets data to meet customers’ expectations while maintaining established quality levels throughout the process.
- Coordinates with internal and external resources to meet agreed-to expectations of the customer and Tech Data.
- Identifies and communicates options available for issue resolution, as needed.
- Responsible for backlog management including but not limited to: monitoring the progress of orders, investigating and making decisions within established process for resolution of issues.
- Has accountability for the order through the invoicing process and for assisting in research and resolution of order issues as appropriate.
- Ensures appropriate information is updated and maintained for the customer.
- Support the billing and collections processes for maintenance contract.

**Other Duties & Responsibilities**:

- Additional duties as assigned
- Meets attendance and punctuality standards

**Knowledge Skills and/or Abilities Required**:

- Demonstrated understanding of the impact of the defined process on the customer and to Tech Data.
- Demonstrated operational knowledge and skill in the effective use of the current order entry computer systems and related programs and processes.
- Basic knowledge of supply chain procedures.
- Basic distribution industry knowledge.
- Basic knowledge of product, pricing, customer service and sales strategy.
- Demonstrated ability to perform basic mathematical calculations.

**Working Experience**:

- Two (2)+ years of progressive previous work experience in a sales, customer service, warehouse or product support role working with customers, or a combination of post-high school formal education and job experience that demonstrates the ability to meet all of the identified job responsibilities.

**Education & Certification Requirements**:

- High School Diploma/GED plus the established minimum requirements for the position.

**Working Conditions**:

- Professional, office environment.
- Occasional non-standard work hours or overtime as business requires.

  • Solutions Support Specialist

    hace 1 semana

    Orotina, Costa Rica TD Synnex A tiempo completo

    **Job Summary**: The Sales Support Specialist will perform contract set-up and is the primary interface for all new maintenance contracts related to order management. Initiates and/or maintains effective communications with internal and external customers regarding contract status, as appropriate. **Primary Duties and Responsibilities**: - Facilitates the...

  • Bilingual Customer Support Specialist I-solventum

    hace 15 horas

    Orotina, Costa Rica Solventum A tiempo completo

    **Job Description**: Customer Support Specialist I-Solventum 3M Health Care is now Solventum At Solventum, we enable better, smarter, safer healthcare to improve lives. As a new company with a long legacy of creating breakthrough solutions for our customers’ toughest challenges, we pioneer game-changing innovations at the intersection of health, material...

  • Software Licensing Customer Support Specialist

    hace 6 días

    Orotina, Costa Rica Micro Focus A tiempo completo

    **Who We Are** Micro Focus is one of the world’s largest enterprise software providers, delivering the mission-critical software that keeps the digital world running. We combine pragmatism, discipline, and customer-centric innovation to deliver trusted, proven solutions that customers need in order to succeed in today’s rapidly evolving marketplace....

  • Internal Control Specialist

    hace 2 semanas

    Orotina, Costa Rica 3M A tiempo completo

    **Job Description**: The person hired as Internal Control Specialist will be part of the 3M Global Service Center (GSC) record-to-report team and will be responsible for ensuring Global Financial Standards (GFS) and SOX compliance, standardization of best practices and risk culture development on RTR. The Internal Control Specialist responsibilities will...

  • Especialista en Automatización

    hace 4 días

    Orotina, Costa Rica Infotree Global Solutions A tiempo completo

    **Automation specialist - 05 Months** ₡700.000,00 - ₡750.000,00 Hybrid - Santa Ana Temporary - 05 Months - RPA - ideally uiPath - Intermediate - C# - Intermediate - VB.Net - Intermediate - English - Intermediate **May have experience in other RPA solutions as Power Automate Desktop Role Description: Automate payroll master data testing rounds with...

  • Escalation Specialist

    hace 6 días

    Orotina, Costa Rica Tek Experts A tiempo completo

    Overview: We’re looking for a customer-oriented Escalation Specialist (Portuguese & English) to support our clients with excellent customer service while managing high-severity issues. You’ll be proactive in communicating with our customers and ensuring a positive support experience at all levels of the support structure. In this role, you’ll act as...

  • Escalation Specialist

    hace 6 días

    Orotina, Costa Rica Tek Experts A tiempo completo

    Overview: We’re looking for a customer-oriented Escalation Specialist (Portuguese & English) to support our clients with excellent customer service while managing high-severity issues. You’ll be proactive in communicating with our customers and ensuring a positive support experience at all levels of the support structure. In this role, you’ll act as...

  • Vendor Solutions Representative I

    hace 15 horas

    Orotina, Costa Rica TD SYNNEX A tiempo completo

    **Are you ready to make a BIG impact with TD SYNNEX?** In addition to a competitive benefits package, we provide our co-workers with opportunities to get involved in well-being seminars and programming, employee-led Business Resource Groups (BRGs), leadership development tracks, special industry events, and much more. **Job Summary**: Will perform customer...

  • Benefit Recon. Specialist, Benefit Operations

    hace 15 horas

    Orotina, Costa Rica Amzn Support Srvcs Costa Rica A tiempo completo

    **Basic qualifications**: - Flexible and adaptable to support multiple geographies across different time zones. - Bachelor’s degree in business, finance, HR or related field. - 4+ years of experience in administration employee benefit plans, relocation and/or other employee services delivery, and/or financial services/audit industry...

  • Global Workfront Specialist

    hace 4 días

    Orotina, Costa Rica 3M A tiempo completo

    Collaborate with Innovative 3Mers Around the World: Choosing where to start and grow your career has a major impact on your professional and personal life, so it’s equally important you know that the company that you choose to work at, and its leaders, will support and guide you. With a diversity of people, global locations, technologies and products, 3M...