Business Process Mgr

**Company Description**
At ServiceNow, our technology makes the world work for everyone, and our people make it possible. We move fast because the world can’t wait, and we innovate in ways no one else can for our customers and communities. By joining ServiceNow, you are part of an ambitious team of change makers who have a restless curiosity and a drive for ingenuity. We know that your best work happens when you live your best life and share your unique talents, so we do everything we can to make that possible. We dream big together, supporting each other to make our individual and collective dreams come true. The future is ours, and it starts with you.

With more than 7,700+ customers, we serve approximately 85% of the Fortune 500®, and we're proud to be one of FORTUNE 100 Best Companies to Work For® and World's Most Admired Companies.

Learn more on Life at Now blog and hear from our employees about their experiences working at ServiceNow.

**Job Description** What you get to do in this role**:

- Dual responsibilities: Subject matter experience in Subscription usage, reviewing and associating with Contractual data, Compliance business rules, and Project Management responsibilities.
- Subject Matter Responsibilities include:

- Understand compliance reports on subscription usage across customers globally, interpreting usage and reviewing contractual data to help our customers understand their usage of the ServiceNow Platform
- Interpret and analyze overages to facilitate compliance revenue generation, as well as to enable sales teams around use verification tools, compliance status of their customers and true-up opportunities
- Understand association of subscription, license, usage, and contractual data into sales team.
- Work with Business Intelligence team on ways to improve use verification & compliance on future developments of the ServiceNow platform
- Understand all business SLAs and operational KPIs related to compliance processes
- Project Management Responsibilities include:

- Undertake responsibility as a senior, e2e Project Manager to deliver critical GDM and/or cross-enterprise projects
- Be a single point of control and contact to own projects - lead to desired outcomes.
Consult with internal GDM and SN stakeholders to drive charter, requirements, testing plans, delivery, and measure monitoring.
- Manage critical project communications across team members and influence decision making to leadership and steering
- Review and analyze content and data to measure performance
Analyze processes and help re-design (process engineer) to-be business process to achieve goals.
- Develop KPIs for to-be desired outcomes
- Manage overall project calendar and prioritization
- Develops overall project plan models, templates, and resourcing requirements
Creates and manages individual project plans, status reports, communications, and delivery accountability
- Transforms current project planning tools by aligning with best practice systems and processes at SN and the industry (SDLC and PMI-based)

**Qualifications** To be successful in this role you have**:

- Minimum 8-10 years’ strong experience in project management; PMI certified preferred
- Minimum 6-8 years’ strong experience in data analytics, subscription software, licensing, and contract/compliance
- Strong written and verbal communication skills with proven ability to initiate and manage relationships with customers at all levels
- A ‘can do’ attitude to fast-paced and dynamic situations, challenges
- Ability to translate technical requirements into business requirements and value statements, and drive business requirements into matching test use cases
- Extensive experience with organization methodologies for large volumes of content including folder architectures and metadata
- Critical thinking, analysis, troubleshooting, and problem-solving expertise
Ability to communicate with and manage stakeholders outside the enablement organization, build a team of advocates
- Proficient in Project Management software (plans) and demonstrated ability to build and deliver communication collateral (decks, workshop orchestration, etc.)
Ability to work independently and as part of a team in a highly dynamic and fast-paced environment
- Advanced proficiency with the entire Microsoft Office Suite, with an emphasis on Excel, Word and PowerPoint
- Exposure to working cross-functionally with different teams and nationalities
- Ability to articulate complex concepts in a clear and concise manner
- Strong interpersonal skills with a penchant for problem solving

JV20

**Additional Information**
ServiceNow is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status or any other category protected by law.

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