Engineering Manager, Sustaining Software

hace 1 semana


San José, Costa Rica Canonical - Jobs A tiempo completo

This is an exciting opportunity for an engineering manager who is passionate about open source software, Linux, and cloud computing. Come build a rewarding, meaningful career working with the best and brightest people in technology at Canonical, the growing international software company behind Ubuntu.

Sustaining Engineering is a critical team that handles the most difficult customer escalations, resolving software bugs, code defects and other issues, from the kernel all the way up to the highest levels of the open source stack. This position leads one of our regional teams (EMEA, APAC, Americas), and is one of several managers who report directly to the global Director of Sustaining Engineering.

This team is well staffed with experts in every time zone, and while the work is always important to a customer and time is always of the essence, the team is resourced to ensure the work-life balance and ongoing development of each team member. Colleagues who work in this group need to enjoy pressure, but they also get to enjoy a normal work week, time off, leave, in addition to training opportunities. We aim to grow the breadth, depth and scale of the team, maintaining a high level of expertise, resilience and energy, to service our expanding customer base and address an ever increasing range of open source software.

As an engineering manager in the Sustaining Engineering team, your primary responsibility is to the people you support: ensuring that they are growing as engineers, making valuable contributions, and generally having a great experience at Canonical. Technical leadership and a solid background in software development is a must, so that you are able to challenge and grow your team members. You will have the opportunity to influence the culture, facilitate technical delivery, and work with your team on strategy and execution.

This job is open to applicants in all timezones, and is a full-time, remote position.

**What you'll do**
- Manage and lead a distributed team of engineers
- Hire, coach, mentor, provide feedback and career development guidance to your team
- Manage shift scheduling, measuring key performance indicators (KPIs), and training
- Support timely delivery of bug fixes, patches, and other technical solutions to address business needs in a variety of technology fields, including but not limited to Ubuntu Server, OpenStack, Ceph, Kubernetes, Juju & MAAS
- Demonstrate the very best of Canonical in customer interactions
- Set and manage expectations with other engineering teams, senior management, and external stakeholders
- Advocate and advance modern software development practices
- Grow a healthy, collaborative engineering culture in line with the company value
- Collaborate with management and other leaders in the organisation
- Work from home with global travel up to 10% for internal and external events

**Who you are**
- Professional software delivery experience using C, C++, Go, Java, Python, or similar
- You are knowledgeable and passionate about software development
- Leadership experience displaying ability to organize and prioritize complex problem resolution and bug fixes
- Experience with version control systems such as git
- Experience with debugging tools such as gdb, crash or other
- Demonstrated strong commitment to testing methodologies and maintainable code quality
- Excellent communication skills in the English language, both verbal and written
- Experience with Linux, with a preference towards Ubuntu
- Experience with Open Source and Open Source Business Models
- People management experience in a support organization is a strong plus
- You have interest and deep experience with three or more of the following: Ubuntu Linux - kernel or userspace, Kubernetes, OpenStack, Ceph, QEMU/KVM, LXC/LXD, Python, Go, C, Postgresql, Mongo, Debian packaging

**About Canonical**

Canonical is a growing, international software company that works with the open-source community to deliver Ubuntu - the world's #1 cloud operating system. Our mission is to realize the potential of free software in the lives of people and organisations. Our services are helping businesses worldwide to reduce costs, improve efficiency and enhance security with Ubuntu.

**We offer**:

- 100% work-from-home
- Learning and development
- Competitive salary
- Recognition rewards
- Annual leave
- Priority Pass for travel

LI-Remote



  • San José, San José, Costa Rica Canonical - Jobs A tiempo completo

    This is an exciting opportunity for an engineering manager who is passionate about open source software, Linux, and cloud computing.Come build a rewarding, meaningful career working with the best and brightest people in technology at Canonical, the growing international software company behind Ubuntu.Sustaining Engineering is a critical team that handles the...


  • San José, San José, Costa Rica Canonical - Jobs A tiempo completo

    This is an exciting opportunity for an engineering manager who is passionate about open source software, Linux, and cloud computing.Come build a rewarding, meaningful career working with the best and brightest people in technology at Canonical, the growing international software company behind Ubuntu.Sustaining Engineering is a critical team that handles the...


  • San José, San José, Costa Rica Canonical - Jobs A tiempo completo

    This is an exciting opportunity for an engineering manager who is passionate about open source software, Linux, and cloud computing.Come build a rewarding, meaningful career working with the best and brightest people in technology at Canonical, the growing international software company behind Ubuntu.Sustaining Engineering is a critical team that handles the...


  • San José, San José, Costa Rica Canonical - Jobs A tiempo completo

    This is an exciting opportunity for an engineering manager who is passionate about open source software, Linux and cloud computing.Come build a rewarding, meaningful career working with the best and brightest people in technology at Canonical, the growing international software company behind Ubuntu.Sustaining Engineering is a critical team that resolves...


  • San Francisco, Heredia, Costa Rica Viant Medical A tiempo completo

    About the Role:Viant Medical is seeking a talented Quality Assurance Specialist to join our team as a Sustaining Quality Manager. The successful candidate will be responsible for providing quality assurance support to the development and production of Class II Medical Devices.**Responsibilities:Support finished goods variance investigation and resolution,...


  • San José, San José, Costa Rica Canonical - Jobs A tiempo completo

    This is an opportunity for a software engineering manager with a passion for distributed systems operations to help us transform the future of identity management at Canonical.Experience in the identity and access management (IAM) field is desirable but not required.You will work with upstream open source projects, alongside internal teams to deliver high...


  • San José, San José, Costa Rica Canonical - Jobs A tiempo completo

    Job DescriptionWe are looking for a Software Engineering Manager to join our team. As a key member of our engineering organization, you will be responsible for designing and maintaining a Python framework that supports all of Canonical's cloud operations.Your Key ResponsibilitiesDesign and maintain a Python framework that supports all of Canonical's cloud...


  • San José, San José, Costa Rica Canonical - Jobs A tiempo completo

    Drive the future of collaborative open source development tooling as part of the Launchpad team.This is an opportunity for a motivated engineering manager with a passion for open source software, Linux, and web services to join our distributed team.Launchpad is a robust platform for managing open source development projects.It includes code hosting and...


  • San José, San José, Costa Rica Canonical - Jobs A tiempo completo

    Our mission is to build a next-generation private cloud infrastructure, combining KVM, Ceph, and SDN technologies to create a data center scale cloud that 'just works' and provides a mission-critical cloud for edge and core enterprise deployments.We're hiring engineering managers with experience in high-quality microservice architectures and high-performance...


  • San José, San José, Costa Rica Canonical - Jobs A tiempo completo

    Our mission is to build a next-generation private cloud infrastructure, combining KVM, Ceph, and SDN technologies to create a data center scale cloud that 'just works' and provides mission-critical cloud for edge and core enterprise deployments.We're hiring engineering managers with experience in high-quality micro-service architectures and high-performance...


  • San José, San José, Costa Rica Canonical - Jobs A tiempo completo

    About the RoleThis is an exciting opportunity for a software engineering manager who is passionate about open source software, Linux, and cloud computing. As part of Canonical's Sustaining Engineering team, you will be responsible for leading a distributed team of engineers in resolving software bugs, code defects, and other issues from the kernel to the...


  • San José, San José, Costa Rica Intel A tiempo completo

    About This RoleThis Module Application Process Specialist position is an exciting opportunity to join Intel's Technology Development and Manufacturing Group.In this role, you will work closely with cross-functional teams to deliver world-changing technology and improve every person's life in the world.As a Module Application Process Specialist, you will be...


  • San José, San José, Costa Rica Route A tiempo completo

    **About Route****About the Role**Route's software engineers are developing next-generation technologies that change how millions of users see, share, and discover the world's products.We are looking for versatile engineers that bring a background in distributed systems design and development, large-scale data storage and processing systems, and much more.We...

  • Sustaining Engineer

    hace 4 semanas


    San Rafael, Costa Rica ATL Technology Costa Rica A tiempo completo

    Sustaining Engineering is responsible for the identification, review, assessment, and resolution of deficiencies throughout a system's life cycle. They are responsible for returning a system to its baselined configuration and capability as well as identifying opportunities for performance, capability, and profit improvement. **What you will be...

  • Sustaining Engineer

    hace 1 día


    San Rafael, Costa Rica ATL Technology Costa Rica A tiempo completo

    Sustaining Engineering is responsible for the identification, review, assessment, and resolution of deficiencies throughout a system's life cycle. They are responsible for returning a system to its baselined configuration and capability as well as identifying opportunities for performance, capability, and profit improvement. **What you will be...


  • San José, Costa Rica Canonical - Jobs A tiempo completo

    The Partner Engineering team works with the leading silicon companies to optimise Ubuntu to get the most from each new chip. Our goal is to collaborate with specialist engineers from our partners to integrate next-generation features and performance enhancements for upcoming hardware, while also ensure a common operating experience for their users. As a...

  • Sustaining Supervisor

    hace 5 días


    San Rafael, Costa Rica ATL Technology Costa Rica A tiempo completo

    **Sustaining Supervisor** The Sustaining Supervisor will mentor and train team members in Engineering skills and activities, manage team members working on multiple projects in parallel across various customers. **What you will be doing**: The Sustaining Supervisor will: - Provide supervision for Engineering Team including but not limited to: -...


  • San José, San José, Costa Rica Screenovate A tiempo completo

    We are looking for a passionate and energetic software engineering manager to join our team in Intel's Programmable Solutions Group (PSG).Intel PSG is the pioneer of programmable logic solutions, enabling system and semiconductor companies to rapidly and cost effectively innovate, differentiate, and win in their markets.Intel PSG combines the programmable...


  • San José, San José, Costa Rica Canonical - Jobs A tiempo completo

    The Partner Engineering team works with the leading silicon companies to optimise Ubuntu to get the most from each new chip.Our goal is to collaborate with specialist engineers from our partners to integrate next-generation features and performance enhancements for upcoming hardware, while also ensure a common operating experience for their users.As a...

  • Engineering Manager

    hace 4 semanas


    San José, San José, Costa Rica Canonical - Jobs A tiempo completo

    Canonical Ubuntu is the most widely used OS for public cloud instances across every major public cloud.Our team builds, tests, and publishes the base Ubuntu images used by millions to ensure optimal performance and security in their cloud estate.We aim to deliver the very best public cloud VM experience, as well as specialized images for specific purposes on...