Junior IT Supporter

**Location**:
Cartago, Costa Rica, CR

**Job Family**: Information Technology
**Country/Region**: Costa Rica

About the Department

Global IT is responsible for all IT in Coloplast - across sites and functions. We support our colleagues and to cooperate with them on how to make the best technology decisions. In Global IT, we take care of everything from supporting phones and computers to engaging into large business development projects for all parts of the Coloplast organization. We work as One IT - no matter where we are located, we seek to contribute with the right competences at the right time.

About the Team

You will join a group of fantastic people who act as technical IT Support and handle all kind of computer-, mobile device
- and IT system - issues for all Coloplast users globally. We search for a new team member, who enjoys solving IT issues and fulfilling our Colleagues.

**Responsibilities**:
Acting as 1st and 2nd line of technical IT support
Providing IT support in English to our employees globally
Taking ownership and responsibility of each incident and request to ensure the best customer experience
Escalating incidents and requests to the relevant technical teams
Delivering high quality support and solutions in compliance with agreed SLA and processes
Proactive knowledge sharing with other team members
Collaborate with third-party suppliers

**Requirements**:
2+ years of experience as IT Supporter or some related area
Advanced knowledge about IT systems in general (Active Directory, Microsoft 365, Citrix)
Good knowledge of computer hardware and IT equipment (including iOS)
Preferably experience from an international environment
Educated in Customer Service/ Communication skills
Very good English (spoken and written)
Ability to work on shifts 6:00 - 15:00 (Monday - Friday)
Ability to work from the Cartago office 3 days per week
Bachelor’s degree or previous working experience will be an advantage
Strong analytical competencies
High focus on customers’ needs
Ambitious and proactive
Committed and determined
Good team spirit

**We offer**:
Challenging tasks and growth opportunities in a motivating work environment
Hybrid work
International work environment with Scandinavian culture
Gaining experience in an international organization
Internal trainings
Opportunity to use and develop foreign languages in daily work
Development possibilities/internal transfers within the organization
Fantastic work atmosphere full of respect and partnership
Great company events

Pursuing an ambitious growth agenda, Coloplast develops and markets products and services that make life easier for people with intimate healthcare needs. Employing about 16.000 people and with products available in more than 143 countries, we are one of the world´s leading medical device companies. We are constantly growing our business and always looking for new ways to move forward - we explore, learn and look for new ways of doing things.

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