Destination Services Manager, Costa Rica

**YOUR FOOTPRINT AT DWELLWORKS**

While the Supply Chain Coordinator “sets the stage” by matching the client to the appropriate DS Manager, you are responsible for “putting on the show.” In other words, you are building upon the foundation that the coordinator has created for you. By troubleshooting service deliveries and securing proper resources for both the clients and consultants you communicate with, you will help streamline the destination services processes. At Dwellworks, you have the potential to become a team lead who handles more delicate files, delegates tasks, and manages minor escalations; then, you can become a director of client services or operations. In addition, you will have the opportunity to gain experience within relocation services and connect with individuals inside such a specialized industry.

**WHAT YOU WILL ACCOMPLISH**

**_ (50%) Program Management_**
- Operate a caseload of approximately 150 relocation programs
- Bridge communication and foster relationships between consultants and their clients throughout our nationwide network
- Develop a deep understanding of all relocation program workflows and processes
- Utilize discretion when selecting and contacting consultants for each relocation case
- Work collaboratively with clients and team members to achieve company-wide goals in alignment with our business strategy

**_ (25%) Conflict Resolution and Coaching_**
- Lead and implement effective feedback sessions with consultants consistently
- Advise and redirect consultants who have service delivery issues
- Instruct consultants on best practices based on performance

**_ (20%) Data Entry_**
- Complete detailed data entry, including billing and client-specific reporting
- Record and report updates into Dwellworks’ and clients’ systems

**_ (5%) Ad Hoc Projects_**
- Participate in special projects and assist with special client requests as needed

**WHAT WE'RE LOOKING FOR**

**_ Your Education_**
- Bachelor’s degree preferred

**_ Your Experience (required)_**
- 1-5 years in an office environment
- Customer service experience

**_ Your Experience (preferred)_**
- International travel experience
- Firm understanding of cultural differences and/or experience working with people from various cultures
- Ability to manage a team and mentor fellow associates, volunteer groups, or new hires

**_ Your Additional Skills and Abilities_**
- Must have a strong background in the following:

- Possess advanced organizational and multitasking skills
- Adapt and are flexible with new tasks that arise in a fast-paced environment
- Control stressful situations within the service industry
- Meet expectations for accuracy and attention to detail
- Obtain excellent interpersonal, verbal and written communication skills
- Present yourself and on behalf of the company in a professional, constructive manner
- Handle high volumes of work independently without supervision
- Thrive as a customer-driven team player in a dynamic work environment

**WHO WE ARE**

**_ Our Team_**
The Dwellworks experience is driven with passion, hard work and integrity. We search for the team players, the go-getters, and the innovators who are hungry to learn. Best of all, we promote a relaxed, well-rounded environment where associates can explore and engage in extensive opportunities such as our associate led engagement committee. Here at Dwellworks, we want you to succeed, we want you to grow, and we want you to thrive

**_ Our Impact_**

Listed among Northeast Ohio’s Top Workplaces for four years and awarded by Northeast Ohio Council on Higher Education (NOCHE) for our internship program, we empower our associates from all levels of business as leading providers in the relocation and real estate support services. Headquartered in the heart of downtown Cleveland, we have expanded our footprint throughout ten global office locations.