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ROLE SUMMARY
Pfizer’s Colleague Services GBS (Global Business Services) team is comprised of dedicated, solution oriented and agile colleagues who think big and challenge the status quo. You will lead a team that delivers operational excellence, making work easier and faster so we can deliver breakthroughs that change patients’ lives
ROLE RESPONSIBILITIES
The Sr Associate, LATAM Onboarding Team Lead is responsible for advancing regional operational effectiveness with process, innovation, and technology to enable the onboarding of new colleagues. This position is a part of HR Shared Services (Referred as GBS- Global Business Services) and leads a team of regional onboarding associates accountable for the execution of key operational processes including onboarding support and documentation management for new joiners, day 1 onboarding, and days 2-90 onboarding support and coordination.
- Lead team of regional coordinators accountable for the execution of key operational processes from offer to onboarding
- Deliver and support regional, standardized end to end onboarding services from pre-boarding through the first 90 days of employment for new colleagues
- Collaborates with the Onboarding Strategy and Standardization Leads to design and deliver the global onboarding strategy and experience requirements for new colleagues.
- Support achievement of GBS goals in 1) delivering operational excellence, 2) delivering exceptional customer service and 3) driving an exceptional culture for our colleagues
- Ensure onboarding processes are delivered by the team in alignment to country legal and privacy-related requirements and delivery against agreed SLA’s/KPI’s
- Ensure strong execution of global policies and processes related to onboarding
- Lead change and drive adoption of onboarding tools and digital technologies, facilitating changes and/or vendor delivery of on-going training, communication and education
- Participate in process design, testing and lead or actively support global implementation for new integrated technologies and process solutions related to onboarding service delivery.
- Support achievement of GBS goals in 1) delivering operational excellence, 2) delivering exceptional customer service and 3) driving an exceptional culture for our colleagues
- Support resolution of onboarding escalations, collaborating closely with GBS Colleague Services, HR Service Center, HR and TA leaders with urgency needed to support business objectives
- Build and manage a strong team through effective recruiting, training, coaching, team building, and succession planning.
BASIC QUALIFICATIONS
- Bachelor’s degree
- 3-5 years of experience in HR service delivery for large global organization
- Demonstrated project management expertise and track record of improving operational processes
- Ability to weigh multiple customer impacts and recommend solutions aligned to business priorities
- Proven analytical skills, comfortable working with large amounts of data and communicating findings
- Demonstrated experience leading direct or matrixed teams
- Verbal & written fluency in English
- Experience with team management and issues resolution
PREFERRED QUALIFICATIONS
- Experience delivering onboarding and talent acquisition services
- Workday and ServiceNow experience
- Strong project management and exceptional communication skills with demonstrated capability to influence desired outcomes
Pfizer is an equal opportunity employer and complies with all applicable equal employment opportunity legislation in each jurisdiction in which it operates.
People Experience
LI-PFE
