Training Specialist

hace 2 semanas

San José, Costa Rica Amzn Support Srvcs Costa Rica A tiempo completo

3+ years delivering and evaluating the outcome of instructor-led curricula in corporate training and development or related field.
- Professional experience presenting to an audience, able to convey complex information in an engaging manner
- Experience working with industry standard Learning Management Systems (LMS) to track and measuring training results and learning effectiveness
- Demonstrated ability to work in a cross-functional and global environment, demonstrate cultural sensitivity, and earn trust from all stakeholders
- Degree in HR Management, Communications, Education, Curriculum Development or other relevant field
- Fully proficient (written and verbal) in Spanish and English.
- Proficient with Microsoft Office (Excel, Word, PowerPoint) and Outlook
- Ability to travel internationally to work with program stakeholders and assist with operations (approximately 5 - 10% travel)

Job summary

Designed and custom-built by Amazonians, our Just Walk Out Technology uses a variety of technologies including computer vision, sensor fusion, and advanced machine learning. Innovation is part of our DNA Our goal is to be Earths’ most customer centric company and we are just getting started. We need people who want to join an ambitious program that continues to push the state of the art in computer vision, machine learning, distributed systems and hardware design.

We (CXQO) are an internal facing team that is at the core of Amazon's Just Walk Out Technology that powers Amazon Go.

We are looking for an experienced Training Specialist who believes that nothing is more critical to the success of a team or business than an exceptional training experience.

Key job responsibilities
- 5+ years of experience delivering and measuring the outcome of instructor-led training in a corporate environment
- Experience designing effective, scalable, and repeatable training programs using industry-standard methods, such as the ADDIE model and Kirpatrick’s Levels of Evaluation
- Experience designing effective and scalable performance maintenance and improvement programs for in support environments (e.g. call center)
- Basic audio/video production/editing experience using one or more eLearning tools like Articulate Storyline, Adobe Captivate, Camtasia, Vyond, or similar
- Basic HTML knowledge
- Experience leading process improvement initiatives to drive reduction in learning curve via peripheral improvements (e.g. improvements to associate tools or policies)
- Experience analyzing and presenting detailed or advanced metrics using tools like Tableau, data warehouses, SQL, XML or similar
- Background in instructional design or adult learning theory is a plus
- 3+ years’ experience providing quality analysis and successful quality/performance coaching support

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