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**Objective**: - Provide high-quality and effective technical assistance to customers experiencing technical hardware issues. **Hard skills**: - Advanced English Speaker. Fluent in verbal and written English. High Proficiency level (85%>) (must). - Cisco CCNA Modules 1 Completed - Basic knowledge of Windows operating systems and Office. **Soft skills**: - Schedule flexibility (must). - Negotiation Skills. - Advanced facilitation skills. **Responsibilities**: - Identify the root cause of a case, by troubleshooting and isolating the issue. - To follow up on the customer’s issue by maintaining periodic timely updates, setting up appointments, and any other commitment made to the customers until the issue is solved. - To document all interactions and steps taken towards case resolution, in a professional and accurate matter. **Benefits**: - Educational reimbursement. - Growth Opportunities. - Temporary Work at home.
