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Site Reliability Engineer
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Scalable Systems is a USA-based Big Data, Analytics and Digital Transformation Company focused on vertical, innovative solutions. By providing next-generation technology solutions and services, we help organizations to identify risks & opportunities, achieve operational excellence, and gain an innovative edge.
**Openings**:
**Title**: Site Reliability Engineer
**Responsibilities**:
- Leverage a suite of SaaS-based observability tools to ensure our platform is scalable, fault-tolerant, and highly available.
- Take ownership of customer issues reported and see problems through to resolution.
- Attend in-person meetings with clients to analyze, troubleshoot and diagnose technical and data-related issues.
- Coordinate resolutions via Jira tickets with the Technology Development team.
- Test resolutions in conjunction with the Quality Assurance team.
- Communicate resolution of technical issues to Client Success team members and internal stakeholders.
- Partner with Level 1 support to ensure timely resolution of support issues.
- Collaborate with the Product Development team to fix areas with a high issue volume.
- Improve operations by conducting systems analysis and recommending changes in policies and procedures.
- Update job knowledge by studying best practices in technical support.
- Work with teams across the organization to build and maintain monitor-able, performant, reliable, and highly scalable software systems.
- Participate in timely post-mortems of production incidents.
**Requirements**:
- 5 Years of experience developing and monitoring mission-critical systems.
- Experience with SaaS-based observability tools, such as CloudWatch, Sentry, New Relic, Data Dog, and Uptime.
- Working knowledge of and passion for automating software delivery processes.
- Proven track record for designing and building top-tier monitoring and alerting infrastructure.
- Experience administering CI/CD pipelines.
- Thorough understanding of security & compliance best practices.
- Strong written and verbal communication skills with both internal team members and external customers with varying levels of technical knowledge.
- Strong initiative to find ways to improve solutions, operations, and processes.
- Internally motivated, with the ability to work proficiently both independently and in a team environment.
- A roll-up-your-sleeves, GSD approach to the day-to-day.
**Scalable Systems** is an Equal Opportunity-Affirmative Action Employer - Minority / Female / Disability / Veteran / Gender Identity / Sexual Orientation.
**Salary**: ₡1.00 - ₡10.00 per month
