HR Services Americas Hub Lead

Costa Rica, San JoseToday, Lonza is a global leader in life sciences operating across three continents. While we work in science, there’s no magic formula to how we do it. Our greatest scientific solution is talented people working together, devising ideas that help businesses to help people. In exchange, we let our people own their careers. Their ideas, big and small, genuinely improve the world. And that’s the kind of work we want to be part of.

The **HR Services Americas Hub Lead** drives the strategic direction of the Global Service Centre and operational performance of HR Services activities within the Americas region. The position holder will be responsible for Team Leadership and Development, Quality and compliance, Country / Site SLA performance reviews, Stakeholder management, and HR Collaboration, reporting back to the Head of HR Services. The position will also be responsible for developing and enhancing the Service Advisory model within the region.

**Key responsibilities**:

- Provides strategic direction and growth of the Service Centre to be a truly Global HR transactional center.
- Provides leadership, direction, and engagement across Americas HR Services teams in accordance with the organization’s strategic direction.
- Closely liaises and collaborates with site HR representatives, Regional HR Community to ensure effective/efficient service delivery along with client expectations.
- Provides reporting and statistical analysis on key business performance KPIs and SLAs to propose initiatives and conduct regular site reviews with local leadership teams and HR Leaders.
- Takes accountability for business escalations within the region to provide timely and accurate information and resolution to key stakeholder groups.
- Motivates and guides the assigned Team Leads and teams in their personal performance and development.
- Proactively manages resource requirements within the teams to ensure optimum performance against budgetary requirements.
- Develops and enhances the Service Advisory model to introduce services such as employee relations advice.
- Works with the Head of HR Services to develop the region, standardize processes and improve efficiencies within team performance; also collaborating with the global process teams.
- Ensure Managers, employees, and the HR community are proactively informed and upskilled on issues, systems, changes, processes, and tools.

**Key requirements**:

- Bachelor's degree in Business Administration, Finance, HR, or related areas.
- Advanced English level both oral and written.
- German or French languages will be nice to have.
- At least 5 years of experience in a leadership position for Human Resources Shared Services, as HRBP, Payroll Operations.
- Experience performing ad hoc analysis using advanced Excel (including V-look-ups, pivot tables, macros, and other complex functions).
- Experience using “Workday” and “Service Now”.
- Solid organizational and project management skills (focus on LBMS)
- Ability to contribute to a metrics-driven organization.
- Proven ability to implement and execute strategic roadmap.
- Proven experience to lead, engaging, and motivating a team in multiple locations.
- Strong analytical skills to identify potential impacts and implications of issues and to take appropriate mitigation actions.
- Demonstrated ability to work independently in a fast-paced and rapidly changing environment.

Every day, Lonza’s products and services have a positive impact on millions of people. For us, this is not only a great privilege but also a great responsibility. How we achieve our business results is just as important as the achievements themselves. At Lonza, we respect and protect our people and our environment. Any success we achieve is no success at all if not achieved ethically.

People come to Lonza for the challenge and creativity of solving complex problems and developing new ideas in life sciences. In return, we offer the satisfaction that comes with improving lives all around the world. The satisfaction that comes with making a meaningful difference.

Lonza is an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a qualified individual with a disability, protected veteran status, or any other characteristic protected by law.

**Reference: R51969**: