Learning & Development Specialist (Remote)

Job Type: Full-Time Overview:
We’re SmileDirectClub, and we believe everyone deserves a smile they’ll love. We also believe that you deserve a job you’ll love. Good thing you found us, and we found you. At SmileDirectClub, we’re all about empowering transformation. We want people to become more confident in how they look, how they feel, and how they think. So we’re spreading smiles and positivity all over the country.

It’s no small task. That’s why we’re looking for energetic, passionate, and confident team members who can help turn frowns, into life-changing grins. Are you up for it?

The L&D Specialist will help define, build, and deliver learning & development strategies for SmileDirectClub. This role focuses on training coordination, designing, and delivering learning programs globally, including new hires and legacy team members. You will play a significant role in the learning and development of a successful and effective L&D team to support SmileDirectClub in the pursuit of becoming a top tier place to work.

**Responsibilities**:
**Responsibilities**:

- Responsible for implementing, administering, and facilitating high quality training programs for technical and non-technical learning programs globally including but not limited to: new hire training, eLearnings, virtual instructor-led programs, and in-person instructor-led learning solutions deliver the training needs identified by business stakeholders across multiple team/working shifts. This may require travel onsite to office locations as needed and requested.
- Design, plan, organize, or direct training programs, including new hire training, for team members at various levels and across multiple work streams.
- Identify, create, and continuously improve learning content using an array of creative approaches that inspire and engage learners to drive operational excellence and career/workforce progression.
- Present information using a variety of instructional techniques or formats, such as role playing, simulations, team exercises, group discussions, videos, or lectures.
- Evaluate modes of training delivery, such as in-person or virtual to optimize training effectiveness, training costs, or environmental impacts.
- Full operational support services and program management for assigned lead on learning programs, including new hire training, simultaneously including communications, logistics, equipment, systems, and participants.
- Maintains records of training and development activities, attendance, and compliance requirements.
- Evaluates program effectiveness through data, analysis, insights, assessments, surveys, and other available feedback sources to determine continuous improvement opportunities and evaluation of training solutions to address development needs.
- Demonstrates the ability to handle multiple projects with quick deadlines.
- Obtain, organize, or develop training procedure manuals, guides, or course materials, such as handouts or visual materials.
- Ability to interpret data, including qualitative and quantitative methods, to inform decision making and actions.
- Takes initiative to be innovative and creative with solutions, training facilitation, and continuous improvement efforts.
- Stays current with L&D Industry trends and best practices to elevate learning offerings through the LMS and other tools.
- Acts as an LMS administrator responsible for customer support, program deployment, continuous improvement, and reporting.
- Develops and delivers multi-mode communications that convey a clear understanding of the unique needs of different audiences. For example, listens attentively and takes an interest. Keeps others well informed; conveys information clearly, concisely, and professionally when speaking or writing.
- Actively seeks new ways to grow and be challenged using both formal and informal development channels.
- Takes on new opportunities and tough challenges with a sense of urgency, high energy, and enthusiasm. For example, takes timely action on important or difficult issues. Identifies and pursues new opportunities that benefit the organization.
- Other duties as assigned.

Qualifications:
**It will really make us smile if you have**
- Bachelor’s degree required
- Collaborative working style with the ability to work across a matrixed organization to be able to engage multiple stakeholders by driving to alignment and action.
- Experience working with an LMS, managing, and uploading content, or similar related systems.
- 2-4 years previous training or related professional experience preferred
- Excellent organizational and time management skills to be able to manage diverse projects and programs
- Professional communication and demeanor
- Ability to present ideas, concepts, issues, concerns, and questions in a well thought out, positive, and professional manner to stakeholders and team members
- Excellent presentation skills and ability to foster an atmosphere of teamwork
- Proficiency with Microso