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Threat Manager-workplace Incident Management

hace 3 semanas

San José, Costa Rica AT-RISK International A tiempo completo

**Description**

**Responsibilities**
- Eager, professional, and good communicator wanting to learn a new skill. Hiring at entry level, with the ability to work your way up.
- Conduct interviews of victims, witnesses, and persons of interest utilizing established interviewing techniques and skills specific to corporate investigations.
- Conduct investigations related to threats originating from external sources outside the company, and internal incidents and issues such as workplace violence or threats of violence or suicide.
- Possess highly developed written and verbal communication skills, clear and precise writing skills, and effective interpersonal skills.
- Build collaborative cross-functional partnerships within Security groups, Human Resources, Employee Relations, and Legal teams, leading training and awareness sessions to focus on incident prevention, not just incident response.
- Organize, prioritize and investigate multiple incidents, as part of a caseload, with overlapping deadlines and client-imposed priorities.
- Participate in training and mentoring opportunities.
- Collect, document and preserve video, still images, documents, and other materials connected to an investigation and maintain it as part of the investigations workflow and case adjudication process.
- Use a structured investigative workflow and case management system to track and close investigations and analyze trends and patterns in order to identify causation, mitigate loss, and change processes to prevent future incidents.
- Analyze CCTV video, access control systems and other data collection capabilities, in response to incidents in order to identify behaviors, root causes, locations, potential evidence, and/or person(s) involved.
- Conduct and manage investigations using both automated and manual tools, such as Adobe Photoshop, Adobe Acrobat DC, Adobe Lightroom, Adobe Bridge, Microsoft Word, Lenel, Amazon Chime, Microsoft Outlook, and a cloud-based case management system.
- Pass a background investigation and drug screening.
- Compile and publish case management metrics.
- Other duties as assigned.

**Requirements**:

- Spanish and English language requirement - written and verbal.
- Higher education or Bachelor’s Degree (preferred).
- 4+ years of experience working in Corporate Investigations, Law Enforcement, Security Operations, Incident Management, social services, or related field.
- Demonstrated ability to empathize and verbally connect with people during both stressful and non-stressful situations, while facilitating the accurate recollection of conversations, interactions and observations using non-threatening, non-coercive questioning and open-ended conversation.
- Familiarity with professional threat assessment organizations including the Association of Threat Assessment Professionals (ATAP) (preferred).
- Have prior experience in conducting in-depth and complex corporate, product, and/or vendor investigations.
- Be willing to learn new methods and approaches to seemingly familiar problems/situations.
- Have experienced the benefits, and understand the value, of being a team player in a corporate culture that relies on diversity and shared goals to break through obstacles and solve problems; and how one individual, who does not understand or embrace these values, can undermine, divide and derail their team’s motivation and effectiveness.
- Have familiarity and experience with the investigation of workplace violence cases/issues/incidents utilizing structured professional judgment tools (preferred).
- Have experience using the P.E.A.C.E. interview method or familiarity with the process (Preferred, but not required).
- Understand GDPR and conducting investigations involving personnel within GDPR landscape.
- Interpersonal Communication: Requires the ability of speaking and/or signaling people to convey or exchange information related to security enforcement. Includes giving assignments and/or directions to co-workers or assistants.
- Data Conception: Requires the ability to compare and/or judge the readily observable functional, structural, or compositional characteristics (whether similar to or divergent from obvious standards) of data, people, or things.
- Interpersonal Temperament: Must be adaptable to performing under considerable stress when confronted with an urgent or emergency situation.
- Technical Skills: Requires ability to utilize skills relating to computers and electronic devices and grasp related processes; ability to operate and activate computer as it relates to job related functions.

**Benefits**
- Health benefits
- Dental
- Vision
- 401(k)
- paid holidays
- Up to 7 weeks PTO
- Personal Gym Reimbursement

For more information about our company, culture, and mission, please visit our website:
AT-RISK International is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, creed, color, national origin, age, gender, sexua