Bilingual Customer Service

hace 2 semanas

Orotina, Costa Rica Solventum A tiempo completo

**Job Description**:
Bilingual Customer Service-Solventum

3M Health Care is now Solventum

At Solventum, we enable better, smarter, safer healthcare to improve lives. As a new company with a long legacy of creating breakthrough solutions for our customers’ toughest challenges, we pioneer game-changing innovations at the intersection of health, material and data science that change patients' lives for the better while enabling healthcare professionals to perform at their best. Because people, and their wellbeing, are at the heart of every scientific advancement we pursue.

We partner closely with the brightest minds in healthcare to ensure that every solution we create melds the latest technology with compassion and empathy. Because at Solventum, we never stop solving for you.

The Impact You’ll Make in this Role

As a Proof of Delivery Analyst, you will have the opportunity to tap into your curiosity and collaborate with some of the most innovative and diverse people around the world. Here, you will make an impact by:

- Obtaining the return of the Proof of Delivery (POD) document from the patient through a database for worklist prioritization
- Completing outbound dialer calls and handling inbound calls
- Interacting with patients, home health agencies, and doctors’ offices to obtain information needed to locate the patient.
- Reviewing all order notes, documents on file, previous orders, and internet searches to determine course of action of each order on the assigned worklist.
- Maintaining your assigned worklist in a timely and efficient manner
- Understanding and complying with HIPPA regulations, PHI and all 3M policies.

To set you up for success in this role from day one, Solventum requires (at a minimum) the following qualifications:

- High School Diploma or equivalent
- Flexible & Adaptable - with schedule, workflow processes and priorities
- Communicate in English effectively both verbally and in written format C1
- At least 1 year of call center experience
- Experience with working in an environment where daily goals are needing to be meet both individually and as a team

Additional qualifications that could help you succeed even further in this role include:

- Experience with Nice InContact
- Experience with a dialer in a phone customer service environment
- Capable of multitasking and toggling through 4-5 different systems (dual screens)
- Skills include:

- Self-driven
- Customer service and team-oriented attitude
- Ability to maintain confidentiality and exercise discretion in all business dealings
- Demonstrate analytical and problem-solving skills
- Results oriented

Work location:

- Hybrid Eligible (Job Duties allow for some remote work but require travel to Belen, Heredia at least 1 day per week)

Must be legally authorized to work in country of employment without sponsorship for employment visa status (e.g., H1B status).

Supporting Your Well-being

Solventum offers many programs to help you live your best life - both physically and financially. To ensure competitive pay and benefits, Solventum regularly benchmarks with other companies that are comparable in size and scope.

Solventum es un empleador que ofrece las mismas oportunidades. 3M no discriminará a ningún solicitante de empleo por razones de raza, color, edad, religión, sexo, orientación sexual, identidad o expresión de género, origen nacional, discapacidad o estado de veterano.

Solventum is committed to maintaining the highest standards of integrity and professionalism in our recruitment process. Applicants must remain alert to fraudulent job postings and recruitment schemes that falsely claim to represent Solventum and seek to exploit job seekers.

Solventum Global Terms of Use and Privacy Statement

Please access the linked document by clicking

here

,

terms.

  • Customer Service Representative-english Mandarin

    hace 1 semana

    Orotina, Costa Rica KleeGlobal A tiempo completo

    **customer service representative-english mandarin**: **KleeGlobal** - San Ramòn de Alajuela - Alajuela- experiência - 3 años- Otro- indefinido - jornada completa- salario - 1000000 no especificado- publicado - hace 13 horasTransnational Company requires hiring: Customer Service Representative English-Mandarin **Requirements**: Bachelor of Middle...

  • Bilingual Service Desk Analyst

    hace 2 semanas

    Orotina, Costa Rica DHL A tiempo completo

    **Bilingual Service Desk Analyst (GERMAN)** At DHL, people mean the world to us. That’s why our goal has always been to attract and retain the best talent across the globe. We provide challenge and opportunity for personal and professional development. We recognize the difference you bring to our business and together we share the pride of building one of...

  • Bilingual Inbound Analyst

    hace 7 días

    Orotina, Costa Rica 3M A tiempo completo

    **Job Description**: 3M Is Hiring Bilingual Inbound Analysts As a 3M call center representative, you will be a key member of the Medical Solutions Division Advantage Center by enhancing our customers experience with their healthcare needs. You will be interacting with individuals such as: patients, family members, physicians, skilled nursing facilities, and...

  • Bilingual Inbound Analyst

    hace 1 día

    Orotina, Costa Rica 3M A tiempo completo

    **Job Description**: 3M Is Hiring Bilingual Inbound Analyst As a 3M call center representative, you will be a key member of the Medical Solutions Division Advantage Center by enhancing our customers experience with their healthcare needs. You will be interacting with individuals such as: patients, family members, physicians, skilled nursing facilities, and...

  • Bilingual HR Support Representative

    hace 1 semana

    Orotina, Costa Rica 3M A tiempo completo

    **Job Description**: 3M Is Hiring a Bilingual HR Support Representative (Spanish-English) This position specializes in the full life-cycle of an employee: From new hires, promotions, transfers, and payrate changes to separations. The work focuses on answering HR, Payroll, Benefit, Stock and policy questions and resolving issues. Provide answers, solutions,...

  • Customer Service Coordinator

    hace 7 días

    Orotina, Costa Rica Solventum A tiempo completo

    **Job Description**: 3M Health Care is now Solventum. Customer Service Coordinator (Solventum) The Impact You’ll Make in this Role As a Customer Service Coordinator, you will have the opportunity to tap into your curiosity and collaborate with some of the most innovative and diverse people around the world. Here, you will make an impact by: -...

  • Customer Service Representative

    hace 7 días

    Orotina, Costa Rica 3M A tiempo completo

    **Job Description**: Job summary: The person hired for the position of Customer Service Representative will focus on delivering high quality service and results within our Customer Service Organization by providing white glove service for our customers through timely and accurate order management processing, education and problem solving. This person will...

  • Customer Service Representative

    hace 4 días

    Orotina, Costa Rica 3M A tiempo completo

    Job summary: The person hired for the position of Customer Service Representative will focus on delivering high quality service and results within our Customer Service Organization by providing white glove service for our customers through timely and accurate order management processing, education and problem solving. This person will need to have a...

  • Customer Service Representative

    hace 2 semanas

    Orotina, Costa Rica 3M A tiempo completo

    **Job Description**: Collaborate with Innovative 3Mers Around the World Choosing where to start and grow your career has a major impact on your professional and personal life, so it’s equally important you know that the company that you choose to work at, and its leaders, will support and guide you. With a diversity of people, global locations,...

  • Customer Service Representative

    hace 1 día

    Orotina, Costa Rica 3M A tiempo completo

    **Job Description**: - Collaborate with Innovative 3Mers Around the World - Choosing where to start and grow your career has a major impact on your professional and personal life, so it’s equally important you know that the company that you choose to work at, and its leaders, will support and guide you. With a diversity of people, global locations,...

  • Customer Service Team Manager

    hace 7 días

    Orotina, Costa Rica 3M A tiempo completo

    **Job summary**: The person hired for the position of Customer Service Manager (CSR) Operations will focus on delivering high quality services. Supervises customer service programs and ensures compliance with established customer service principles. Supervises professional and support level employees within specific disciplines in Customer Service. Handles...

  • Bilingual Order Management Associate

    hace 5 días

    Orotina, Costa Rica Solventum A tiempo completo

    **Job Description**: Bilingual Order Management Associate (Solventum) 3M Health Care is now Solventum At Solventum, we enable better, smarter, safer healthcare to improve lives. As a new company with a long legacy of creating breakthrough solutions for our customers’ toughest challenges, we pioneer game-changing innovations at the intersection of health,...

  • Bilingual Resolution

    hace 2 semanas

    Orotina, Costa Rica Solventum A tiempo completo

    **Job Description**: Bilingual Resolution & Disputes Spec (Solventum) 3M Health Care is now Solventum At Solventum, we enable better, smarter, safer healthcare to improve lives. As a new company with a long legacy of creating breakthrough solutions for our customers’ toughest challenges, we pioneer game-changing innovations at the intersection of health,...

  • Bilingual Inbound Analyst

    hace 6 días

    Orotina, Costa Rica 3M A tiempo completo

    **Job Description**: As a 3M call center representative, you will be a key member of the Medical Solutions Division Advantage Center by enhancing our customers experience with their healthcare needs. You will be interacting with individuals such as: patients, family members, physicians, skilled nursing facilities, and other healthcare...

  • Bilingual Pricing Analyst

    hace 1 semana

    Orotina, Costa Rica 3M A tiempo completo

    **Job Description**: - Job Duties include but are not limited to: - Maintain Deviated and Standard Pricing process - Deviated/ Standard Pricing maintenance - Compile, Organize, and Reconcile Data between multiple systems using Excel, SAP, Sales Force and SharePoint. - Demonstrate Strong Attention to Detail to ensure accuracy on data reports and...

  • Bilingual Sales Development Representative Usac

    hace 7 días

    Orotina, Costa Rica 3M A tiempo completo

    **Job Description**: 3M is Hiring a Bilingual Sales Development Representative USAC The Sales Development Representative/ Inside Sales Lead to Revenue Management Representative will establish customer relationships and drive sales growth through lead qualification. The L2RM Rep will act as the liaison between 3M Marketing and Sales teams. The primary goal...

  • Bilingual Custom Smile Solutions Tech

    hace 2 semanas

    Orotina, Costa Rica Solventum A tiempo completo

    **Job Description**: Description: - Bilingual Custom Smile Solutions Tech-Solventum 3M Health Care is now Solventum At Solventum, we enable better, smarter, safer healthcare to improve lives. As a new company with a long legacy of creating breakthrough solutions for our customers’ toughest challenges, we pioneer game-changing innovations at the...

  • Service Agent

    hace 1 semana

    Orotina, Costa Rica FedEx Express LAC A tiempo completo

    Performs a variety of over-the-counter customer service, administrative, and clerical duties requiring direct and indirect customer interface. **General job description** Under general guidance completes the following tasks: - Assists customer by tracing packages, answering questions regarding FedEx products and services, and providing over-the-counter...

  • Bilingual HR Services Senior Representative

    hace 6 días

    Orotina, Costa Rica Solventum A tiempo completo

    **Job Description**: HR Help Senior Representative (Solventum) 3M Health Care is now Solventum At Solventum, we enable better, smarter, safer healthcare to improve lives. As a new company with a long legacy of creating breakthrough solutions for our customers’ toughest challenges, we pioneer game-changing innovations at the intersection of health,...

  • Bilingual Patient Contact Analyst

    hace 1 día

    Orotina, Costa Rica Solventum A tiempo completo

    **Job Description**: Patient Contact Team - Analyst (Solventum) 3M Health Care is now Solventum At Solventum, we enable better, smarter, safer healthcare to improve lives. As a new company with a long legacy of creating breakthrough solutions for our customers’ toughest challenges, we pioneer game-changing innovations at the intersection of health,...