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**Job Description**:
**Are You Ready to Make It Happen at Mondelēz International?**

**Join our Mission to Lead the Future of Snacking. Make It Matter.**

As part of Mondelēz International Business Services, you work with the services operations capability leads to ensure that defined processes and tools (which could be in sales, finance, marketing, customer service and logistics, procurement, HR, etc.) are used to provide impeccable service to the organization. You and your team will define and carry out resourcing plans that deliver efficient organizational performance

**How you will contribute**

In this role, you will oversee compliance monitoring, quality assurance and data protection activities and ensure the effective use of enabling technology, including case management tools. In addition, you will plan for and make sure that daily activities are completed, and implement and monitor quality standards for your team, including reviewing and adjusting key performance indicators and service level agreements to drive continuous improvement. You will also monitor, analyze and improve team performance to improve customer satisfaction. As a people leader, you will coach, motivate, train and inspire direct reports, provide guidance and direction to your team to ensure they are providing excellent responses to queries and requests, and manage individual performance.

**What you will bring**

A desire to drive your future and accelerate your career. You will bring experience and knowledge in:

- Data management
- Leading teams, coaching and mentoring
- Managing performance driven by service level agreements and metrics
- Relationship management with a client focus
- Problem solving and analytical skills
- Communicating effectively, verbally and in writing
- Process management skills
- Working in a shared service organization a decided advantage

**More about this role**

**What extra ingredients you will bring**:

- Dealing with ambiguity, analytic, customer service oriented

**Education / Certifications**:

- Preferable with studies in Psychology, Business Administration, labor law, Human Resources

**Job specific requirements**:

- Experience as HR Generalist / HR Manager, or Employee Relations (3 years) is a must.
- Management experience is a plus.
- Familiarity with Employment Law is nice to have.
- Experience handling large volumes of employee relations matters is nice to have
- This role requires high communication level in English and Spanish is a must. French and/or Portuguese i s nice to have.

**Work schedule**:Monday to Friday.

**Relocation Support Available?**:
No Relocation support available

**Business Unit Summary**:
**We value our talented employees, and whenever possible strive to help one of our associates grow professionally before recruiting new talent to our open positions. If you think the open position you see is right for you, we encourage you to apply**:**_Our people make all the difference in our succes
-**:
Mondelēz International is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation or preference, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law.

**Excited to grow your career?**:
We value our talented employees, and whenever possible strive to help one of our associates grow professionally before recruiting new talent to our open positions. If you think the open position you see is right for you, we encourage you to apply

**IF YOU REQUIRE SUPPORT TO COMPLETE YOUR APPLICATION OR DURING THE INTERVIEW PROCESS, PLEASE CONTACT THE RECRUITER**:
**Job Type**:
Regular

Service Operations (Delivery)

Global Business Services