Csm - Research Specialist, International Seller

hace 1 semana


San José, Costa Rica Amazon Support Services Costa Rica SRL - B20 A tiempo completo

3+ years proven success leading User Research projects with demonstrated impact.
- Portfolio demonstrating past work experience and deliverables (e.g., study plans, reports, personas).
- 3+ years of experience managing all stages of research design (study design, test creation, recruiting, moderation, analysis, reporting).
- 3+ years of experience with research methods including: field research/ethnography, usability and human factors evaluation (heuristic assessments, usability testing), concept evaluation techniques, formative research (UX vision and concept testing, iterative design evaluation), large-scale behavioral and sentiment research, and statistical methods used to analyze data related to human performance, behavior, and interaction with systems and products. Ability to design and lead participatory design workshops.

We are looking for a Research specialist who will work with User Experience, Product Management, Engineering (science & tech), other product and business teams across Amazon to help us grow our product using Seller Insights that will become a co-pilot in the growth journey of tens of thousands of Sellers as they sell on Amazon.

Key job responsibilities
Identify best human-centered research methods (quantitative and qualitative) to answer question on our users based on research questions, timeline, and resourcing.

Define and execute a comprehensive research roadmap; communicate and refresh on regular basis to ensure relevancy.

Gather and analyze human performance, behavioral, and interaction/usage data to test product and UX design hypotheses, derive recommendations for design and actions, and validate human error probabilities.

Create a deep understanding and empathy for our Selling Partners across diverse audiences, including designers, PMs, engineers, and business leaders.

San Jose, CRI
- BS or MS in Human Factors, Human-Computer Interaction, Cognitive Engineering or similar.
- Excellent communication, presentation, interpersonal and analytical skills; the ability to communicate complex concepts clearly and persuasively across different audiences and varying levels of the organization
- Experience in a highly agile/scrum environment. - Ability to work in a startup environment.
- Human-centered/human factors research or other experience from a technical field, such as software development, systems management or similar.
- Experience delivering human factors and human-centered research to deliver cloud financial management digital tools.
- Meets/exceeds Amazon’s leadership principles requirements for this role.



  • San José, Costa Rica Amzn Support Srvcs Costa Rica A tiempo completo

    4+ years of Sales or Account management experience - Proficient on English language (written and spoken) - Proven proficiency with Microsoft Office tools (Excel) - Experience on leading customer engagements via consultative, analytical, results-oriented and solution-based selling Are you interested in innovating to deliver an excellent level of service to...

  • Site Leader

    hace 2 semanas


    San José, Costa Rica Amzn Support Srvcs Costa Rica A tiempo completo

    7+ years’ experience as People Manager (leading people) including other people managers - Proficient on English Language (Written and spoken) and Spanish (Written and spoken) - Bachelor’s degree (university degree) in business, accounting, marketing, engineering or related discipline - Experience on leading stakeholder engagements and presentations with...


  • San José, Costa Rica Amazon Support Services Costa Rica SRL - B20 A tiempo completo

    3+ years of interacting with customers/stake holders experience - Fluent in English language - Strong time management and task prioritization skills The objective of the Offshoring Specialist is to deliver new business growth and maximize revenue by helping launch high potential merchants that deliver competitive selection, pricing, and availability. You...


  • San José, Costa Rica Mondelēz International A tiempo completo

    **Job Description**: **Are You Ready to Make It Happen at Mondelēz International?** **Join our Mission to Lead the Future of Snacking. Make It Matter.** You are a specialist in a process, workstream or area in Mondelēz International Digital Services, working to support impeccable service operations. **How you will contribute** You will use your...


  • San José, Costa Rica Amazon Support Services Costa Rica SRL - B20 A tiempo completo

    3+ years of interacting with customers/stake holders experience - Fluent in Portuguese - Strong time management and task prioritization skills The objective of the Offshoring Specialist is to deliver new business growth and maximize revenue by helping launch high potential merchants that deliver competitive selection, pricing, and availability. You will...

  • Sales Representative

    hace 4 días


    San José, Costa Rica Saluzzo A tiempo completo

    **Responsibilities** - Identify and research potential clients and market opportunities in international markets for frozen fruits. - Develop and execute sales strategies to acquire new customers and achieve sales targets. - Cultivate and maintain strong relationships with existing clients, ensuring satisfaction and repeat business. - Negotiate and close...

  • Latam Payroll Specialist

    hace 1 semana


    San José, Costa Rica cloudpay A tiempo completo

    Our fast growing team in Costa Rica is looking for an experience LATAM Payroll Specialist, This position will be responsible for the successful processing of Latin American Payrolls for a SAAS based provider of global payroll. The position requires experience in Latin America payroll that includes a working knowledge of taxes, Union agreements and local...


  • San José, Costa Rica Amazon Support Services Costa Rica SRL A tiempo completo

    Minimum 3-5 years of program management experience in leading multi-organizational initiatives, and driving team accountability to achieve impactful goals. - Minimum 3-5 years of experience working in Retail, Business environments, driving improvements that have resulted in measurable business impact. - Process improvement capabilities such as Lean Six Sigma...

  • SEO Specialist

    hace 13 horas


    San José, Costa Rica HR Global A tiempo completo

    SEO Specialist Location: San Jose, Costa Rica Work Arrangement: 4 days onsite (in office), 1 day remote per week Were looking for a dedicated, hardworking SEO Specialist to join our team in San Jose, Costa Rica. This is a primarily in-office role, with one remote day per week. Ideal candidates are hands-on, eager to learn, and ready to dig into a variety of...


  • San José, Costa Rica TCS Expeditions A tiempo completo

    **Web Marketing Operations Specialist**: Do you love working at the intersection of **content, technology and digital marketing**? Do you thrive on data-driven marketing? Would you like to play a key role in supporting the content, website, and digital marketing initiatives for a rapidly growing international travel company? How about joining a...