Technical Support Advisory

hace 7 días

San José, Costa Rica Microsoft A tiempo completo

With over 17,000 employees worldwide, the Microsoft Customer Experience & Success (CE&S) organization is responsible for the strategy, design, and implementation of Microsoft’s end-to-end customer experience. Come join CE&S and help us build a future where customers come to us not only because we provide industry-leading products and services, but also because we provide a differentiated and connected customer experience.

Within CE&S, the Customer Service & Support (CSS) organization builds trust and confidence for every person and organization through delivering a seamless support experience. In CSS, we help customers and partners resolve their issues quickly, prevent future problems from occurring, and demonstrate new ways to achieve more from their Microsoft investment.

Applications & infrastructure - the largest and fastest growing group in CSS - provides Microsoft’s commercial customers with timely technical expertise to address their business-critical challenges and partners with them to advance global, cross-cloud solutions that enable their people and empower the world.

This role is flexible in that you can work up to 50% from home.

Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.

**Responsibilities**:

- Team Readiness & Development - you will assess the technical and professional capabilities of support staff and assist in developing training plans to address identified gaps.
- Case Management (Delivery Excellence) - you will perform case reviews to ensure process compliance.
- Managing Collaborative Activities - mentor engineers on effective collaboration (cross-team and cross-technologies/lines of business) and quality case handling standards.
- Supportability Activities - you will contribute to customer self-help and volume deflection initiatives.
- Process Improvement - you analyze trends (e.g., case types, volumes) and collaborate with stakeholder teams to provide product and process improvement feedback.

**Qualifications**:
Language Qualification

English Language: fluent in reading, writing and speaking.
- 4+ years in Microsoft Azure Architecture - Fundamentals of Fabric, Compute, Storage, system development, network operations, software support, IT, consulting or technical troubleshooting experience OR Bachelors Degree in Information Technology (IT), Computer Science, Business Administration, Electrical Engineering, or Business Leadership AND 3+ years in system development, network operations, software support, IT, consulting, or technical troubleshooting experience.
- 3+ years prior product, customer support and/or technical support experience.
- Conceptual knowledge of Azure PaaS Deployments and administration
- Software development experience with C#, C++, ASP.NET development or IIS
- At least 2 years of experience working on Azure PaaS technologies
- Familiarity with one, or more, shell environments (BASH, sh, tcsh, ksh, etc.). Familiarity with Azure PowerShell and CLI.

Networking skills, and cloud development are a definite positive. Familiarity with networking concepts including TCP/IP, NAT, DNS

Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.

  • Americas Advisory

    hace 1 semana

    San José, San José, Costa Rica Bakertilly A tiempo completo

    About Baker Tilly International The Baker Tilly International network is a global provider of assurance, tax and consultancy services,ranked among the worlds top 10 networks by revenue, and leaders in client experience.Our 43,000 people work across 141 territories, serving clients of every sector and size.At Baker Tilly, we are ready now, for tomorrows...

  • Technical Support Advisory

    hace 5 días

    San José, San José, Costa Rica Microsoft A tiempo completo

    With over 17,000 employees worldwide, the Microsoft Customer Experience & Success (CE&S) organization is responsible for the strategy, design, and implementation of Microsoft's end-to-end customer experience.Come join CE&S and help us build a future where customers come to us not only because we provide industry-leading products and services, but also...

  • Technical Support Advisory

    hace 7 días

    San José, Costa Rica Microsoft A tiempo completo

    Microsoft is on a mission to empower every person and every organization on the planet to achieve more. Our culture is centered on embracing a growth mindset, a theme of inspiring excellence, and encouraging teams and leaders to bring their best each day. In doing so, we create life-changing innovations that impact billions of lives around the world. You can...

  • Technical Support Advisory

    hace 3 días

    San José, San José, Costa Rica Microsoft Corporation A tiempo completo

    Microsoft is on a mission to empower every person and every organization on the planet to achieve more.Our culture is centered on embracing a growth mindset, a theme of inspiring excellence, and encouraging teams and leaders to bring their best each day.In doing so, we create life-changing innovations that impact billions of lives around the world.You can...

  • Technical Support Advisory

    hace 5 días

    San José, San José, Costa Rica Microsoft A tiempo completo

    Microsoft is on a mission to empower every person and every organization on the planet to achieve more.Our culture is centered on embracing a growth mindset, a theme of inspiring excellence, and encouraging teams and leaders to bring their best each day.In doing so, we create life-changing innovations that impact billions of lives around the world.You can...

  • Technical Support Advisory

    hace 16 horas

    San José, San José, Costa Rica Microsoft Corporation A tiempo completo

    Microsoft is on a mission to empower every person and every organization on the planet to achieve more.Our culture is centered on embracing a growth mindset, a theme of inspiring excellence, and encouraging teams and leaders to bring their best each day.In doing so, we create life-changing innovations that impact billions of lives around the world.You can...

  • Technical Support Advisory

    hace 4 semanas

    San José, San José, Costa Rica Microsoft A tiempo completo

    Microsoft is on a mission to empower every person and every organization on the planet to achieve more.Our culture is centered on embracing a growth mindset, a theme of inspiring excellence, and encouraging teams and leaders to bring their best each day.In doing so, we create life-changing innovations that impact billions of lives around the world.You can...

  • Technical Support Advisory

    hace 7 días

    San José, Costa Rica Microsoft A tiempo completo

    Microsoft is on a mission to empower every person and every organization on the planet to achieve more. Our culture is centered on embracing a growth mindset, a theme of inspiring excellence, and encouraging teams and leaders to bring their best each day. In doing so, we create life-changing innovations that impact billions of lives around the world. You can...

  • Technical Support Advisory

    hace 5 días

    San José, San José, Costa Rica Microsoft A tiempo completo

    Microsoft is on a mission to empower every person and every organization on the planet to achieve more.Our culture is centered on embracing a growth mindset, a theme of inspiring excellence, and encouraging teams and leaders to bring their best each day.In doing so, we create life-changing innovations that impact billions of lives around the world.You can...

  • Technical Support Advisory

    hace 5 días

    San José, San José, Costa Rica Microsoft A tiempo completo

    With over 17,000 employees worldwide, the Microsoft Customer Experience & Success (CE&S) organization is responsible for the strategy, design, and implementation of Microsoft's end-to-end customer experience.Come join CE&S and help us build a future where customers come to us not only because we provide industry-leading products and services, but also...

  • Technical Support Advisory

    hace 5 días

    San José, Costa Rica Microsoft A tiempo completo

    Microsoft is on a mission to empower every person and every organization on the planet to achieve more. Our culture is centered on embracing a growth mindset, a theme of inspiring excellence, and encouraging teams and leaders to bring their best each day. In doing so, we create life-changing innovations that impact billions of lives around the world. You can...

  • Technical Expert Advisor

    hace 2 días

    San José, San José, Costa Rica Microsoft Corporation A tiempo completo

    About the RoleWe are seeking a highly skilled Technical Support Advisory to join our CEnS organization. As a Technical Support Advisory, you will play a critical role in ensuring the development of Support Engineers' technical capabilities. You will work closely with our Support Engineering staff to ensure they have the necessary skills and knowledge to...

  • Advisory Expert for Global Markets

    hace 1 semana

    San José, San José, Costa Rica Bakertilly A tiempo completo

    About Baker Tilly InternationalOur MissionWe are a global provider of assurance, tax and consultancy services, ranked among the world's top 10 networks by revenue, and leaders in client experience.With 43,000 people working across 141 territories, we serve clients of every sector and size. At Baker Tilly, we are ready now, for tomorrow's challenges. We...

  • Azure Advisory Consultant

    hace 4 días

    San José, San José, Costa Rica Microsoft A tiempo completo

    About MicrosoftAt Microsoft, we are passionate about empowering every person and organization on the planet to achieve more. Our culture is built on a foundation of collaboration, innovation, and a commitment to delivering exceptional customer experiences. In this role as an Azure Advisory Consultant, you will work closely with internal teams and external...

  • Technical Support Specialist Lead

    hace 6 días

    San José, San José, Costa Rica Microsoft A tiempo completo

    The Microsoft Customer Experience and Success (CEnS) organization is dedicated to delivering exceptional customer experiences through our innovative products and services. As a Technical Support Advisory, you will play a key role in ensuring that our customers receive the highest level of support and service.Key Responsibilities:Partner with the Support...

  • Technical Support Advisory

    hace 3 días

    San José, Costa Rica Microsoft Corporation A tiempo completo

    With over 17,000 employees worldwide, the Microsoft Customer Experience & Success (CE&S) organization is responsible for the strategy, design, and implementation of Microsoft’s end-to-end customer experience. Come join CE&S and help us build a future where customers come to us not only because we provide industry-leading products and services, but also...

  • Technical Support Advisory

    hace 3 semanas

    San José, Costa Rica Microsoft A tiempo completo

    Microsoft is on a mission to empower every person and every organization on the planet to achieve more. Our culture is centered on embracing a growth mindset, a theme of inspiring excellence, and encouraging teams and leaders to bring their best each day. In doing so, we create life-changing innovations that impact billions of lives around the world. You can...

  • Technical Support Advisory

    hace 1 semana

    San José, Costa Rica Microsoft A tiempo completo

    Microsoft is on a mission to empower every person and every organization on the planet to achieve more. Our culture is centered on embracing a growth mindset, a theme of inspiring excellence, and encouraging teams and leaders to bring their best each day. In doing so, we create life-changing innovations that impact billions of lives around the world. You can...

  • Technical Support Advisory

    hace 6 días

    San José, Costa Rica Microsoft Corporation A tiempo completo

    Microsoft is on a mission to empower every person and every organization on the planet to achieve more. Our culture is centered on embracing a growth mindset, a theme of inspiring excellence, and encouraging teams and leaders to bring their best each day. In doing so, we create life-changing innovations that impact billions of lives around the world. You can...

  • Technical Support Advisory

    hace 5 días

    San José, Costa Rica Microsoft Corporation A tiempo completo

    Microsoft is on a mission to empower every person and every organization on the planet to achieve more. Our culture is centered on embracing a growth mindset, a theme of inspiring excellence, and encouraging teams and leaders to bring their best each day. In doing so, we create life-changing innovations that impact billions of lives around the world. You can...