IT Manager

At Johnson & Johnson, the largest healthcare company in the world, we come together for one purpose: to transform the history of health in humanity.

Diversity & Inclusion are crucial to continue building our history of groundbreaking and innovation, which has been impacting the health of more than 1 billion patients and consumers every day for more than 130 years. Regardless of your race, belief, sexual orientation, religion, or any other trait, YOU are welcome in all open positions at the largest healthcare company in the world.

When You Join Johnson & Johnson, Your Move Could Mean Our Next Breakthrough.

At Janssen, we’re creating a future where disease is a thing of the past. We’re the Pharmaceutical Companies of Johnson & Johnson, working tirelessly to make that future a reality for patients everywhere by fighting sickness with science, improving access with resourcefulness, and healing hopelessness with heart. We focus on areas of medicine where we can make the biggest difference: Cardiovascular & Metabolism, Immunology, Infectious Diseases & Vaccines, Neuroscience, Oncology, and Pulmonary Hypertension.

We are Janssen.

Our mission drives us.

Our patients inspire us.

We are searching the best talent for IT Manager - Patient Solution Latin America to be in Costa Rica or Brazil.

**Purpose**:
The **Manager, Technology Patient Solution,** will define and handle a multi-year roadmap including critical end-to-end capabilities and solutions to transform our business. This individual will drive the execution of the roadmap & capabilities, aligned to business Patient Solution Center of Excellence (CoE) priorities, coordinating the development and deployment of end-to-end solutions that solve unmet needs and generate value through a fully coordinated ecosystem. This role will help transform underlying business processes, build balanced support models, and drive end user adoption. The person in this role will demonstrate technical background, expertise in Customer Relationship Management systems (CRMs), end to end thinking, agile mindset, digital acumen and ensure accurate linkages to different strategies of partner functions.

This individual will be responsible for understanding business strategies, processes, and expected outcomes. This individual will deeply understand user needs and expected business value, delivering customer experience solutions that unlock efficiency and drive progress against defined KPIs. This role will work with both technical development teams, outsources partners and business stakeholders. They will develop, deploy, and orchestrate standard process capabilities and best in class tools / systems to expedite business decisions and enable intelligent process automation.

**You will be responsible for**:
In order of importance, briefly describe, in sentence form, the essential functions/major responsibilities of this position (principal duties and responsibilities of the position) as it exists today. Describe the job, not the person in the job. Each item listed below should be an essential function/major responsibility of the position, not a day-to-day activity.

Typically, job descriptions should contain no more than seven or eight major responsibilities ranked in order of the highest percentage of time to least.

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**Qualifications**
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- Customer management experience, confirmed influencing and collaboration skills are required.
- Working experience utilizing design-thinking standard methodologies
- requirements definition, play-test, prototyping, and testing to deliver digital products and experiences developing products using Agile methodology.
- Must be a strategic problem solver with both technical acumen and business knowledge.
- Experience leading regional complex projects is strongly preferred. Start-up work experience, even within a big Organization, is a plus.
- Must be able to self-direct, plan and complete complex initiatives.
- Experience in building / handling CRM management and analytics platforms are strongly preferred.
- Strong written and verbal communication skills are required in English and Spanish and/or Portuguese.
- Salesforce Health Cloud, Salesforce Marketing Cloud are strongly preferred
- Digital omnichannel, Web Portal knowledge are recommended
- Experience in relevant industry is preferred

**Primary Location**
Costa Rica-San José
- **Other Locations**
Brazil-São Paulo-São Paulo

**Organization**
Johnson & Johnson de Costa Rica, S.A. (7760)

**Job Function**
Info Technology

**Requisition ID**
2206061111W