Customer Care with Polish and Ukrainian

hace 2 semanas

Orotina, Costa Rica 3M A tiempo completo

**Job Description**:
The Impact You’ll Make in this Role

As a Customer Care with Polish and Ukrainian you will have the opportunity to tap into your curiosity and collaborate with some of the most innovative and diverse people around the world.

Here, you will make an impact by:

- Customer Service in the Customer Care team
- Handling customer interactions via defined channels (case and telephone)
- Cooperate with the business on customer relationship management via Salesforce functionalities
- Responsible for completing assigned tasks within SLA targets
- Order management in SAP OTC module

Your Skills and Expertise
- Bachelor's degree or higher from an accredited university
- 1-2 years of equivalent work experience in Customer Service, Order Management, Complaints Handling, Customer Issue Resolution, Logistics, Marketing
- Ukrainian and English at minimum B2 level
- Polish at minimum C1 level
- Previous experience working with ERP or CRM platforms (especially SAP and SalesForce) are nice to have
- Ability to manage change including quickly adapting to new systems and processes

Supporting Your Well-being

3M offers many programs to help you live your best life - both physically and financially. To ensure competitive pay and benefits, 3M regularly benchmarks with other companies that are comparable in size and scope.
- Work Your Way (office/hybrid/remote)
- Private medical care
- Life insurance
- Retirement scheme
- Multisport card
- Opportunity to work globally as part of an international organization
- Work in a respectful, inclusive and friendly environment with open door policy
- Professional training and onboarding package
- Supporting your professional development, possibility to gain certifications/co-founding studies
- Supporting your work-life balance through being a part of community groups, CSR actions, volunteering
- Internal integration events
- Holiday Bonus

Our approach to flexibility is called Work Your Way, which puts employees first and drives well-being in ways that enable 3M’s business and performance goals. You have flexibility in where and when work gets done. It all depends on where and when you can do your best work.

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