Collections Team Lead

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**What We'll Bring**:
At TransUnion, we are dedicated to finding ways information can be used to help people make better and smarter decisions. As a trusted provider of global information solutions, our mission is to help people around the world access the opportunities that lead to a higher quality of life, by helping organizations optimize their risk-based decisions and enabling consumers to understand and manage their personal information. Because when people have access to more complete and multidimensional information, they can make more informed decisions and achieve great things.

The Team Lead, Collections will work with high volume customers and offices to resolve complex issues and collect on escalated aging invoices. In this role, they will oversee a team of Senior Collectors. It is an exciting opportunity not only to build relationships with assigned customers, but also to use critical thinking skills to resolve more complicated collections issues.

Every day TransUnion offers our employees the tools and resources they need to find ways information can be used in diverse ways. Whether it is helping businesses better manage risk, providing better insights so a consumer can qualify for his first mortgage or working with law enforcement to make neighborhoods safer, we are improving the quality of life for individuals, families, communities, and local economies around the world.

This is a remote position which may require occasional in-person attendance at work-related events at the discretion of management.

**What You'll Bring**:

- A minimum of 5+ years of hands-on collections experience dealing with B2B customers.
- Fluency in English (written and oral). Spanish is a plus
- Manage a team of Senior Collectors and perform all managerial duties and provide support, feedback, and guidance concerning daily operations and collection activity.
- Coordinates collection efforts of existing field staff.
- Strong customer focused attitude and mentality.
- Proficiency in Microsoft Excel, experience with PeopleSoft strongly preferred.
- Strong verbal and written communications skills; attention to detail and strong documentation skills.
- Ability to effectively manage multiple conflicting priorities, meet strict deadlines, take verbal direction, and perform with mínimal guidance or supervision.
- A strong work ethic, ability to work efficiently and with a sense of urgency.
- Ability to prioritize tasks that are assigned.
- Ability to accept and work with ongoing change in policies, procedure and technology thus bringing about increased profitability and success.
- Utilize more advanced skills and expertise in a range of processes, procedures, systems to recover aging invoices.
- Analyzes data to identify and solve complex problems.

**Impact You'll Make**:

- The Team Lead, Collections is responsible for overseeing the teams communication, information exchange and relationship building required to collect the billings due within the specified contractual terms.
- Establishes, reviews, and updates collection processes and operating procedures.
- Proactively contact clients with overdue receivables to coordinate collection plans.
- Make regularly scheduled collection calls, ensuring that all key areas in a collection call are discussed and documented in the host system.
- Supports upper management regarding any customer issues in relation to overdue funds or other issues preventing or delaying payment.
- Liaise with the sales team to coordinate collection efforts.
- Create a close working relationship with your counter parts within your department and the overall company.
- Provides coaching and support to less experienced team members.
- Perform any other duties as assigned.

This is a remote position which may require occasional in-person attendance at work-related events at the discretion of management.

TransUnion Job Title

Lead, Shared Services