Telesales Account Representative

**Summary**: The Cloud & Implementation Telesales Representative will be responsible for conducting outbound sales calls to sell products to customers (businesses and/or individuals) in order to achieve sales quotas. **Principal Responsibilities**: - Working from customer lists and/or database, makes outbound follow-up calls to existing customers to qualify leads and sell products and service contracts. - Closes a medium volume of sales orders. - Sales are medium complexity and the sales rep performs a consultative role for the customers. - Emphasizes features and benefits of represented products/services. - Provide accurate quotes, and ensure correct credit terms and vendor information is in database. - Meets or exceeds all quotas and activity objectives in assigned territory. - Uses sound judgment and discretion when making decisions that affect the business unit, such as, appropriate and timely escalation, adjusting margins or providing discounts to close a sale. - Provides high quality service to customers and prospects by assessing customer requirements, ensuring prompt response in providing product information and product pricing. - Actively profiles all customers and use effective telephone selling skills to promote client products, service programs and systems. - Builds the customer/prospect database by profiling and capturing relevant customer and product information. - Recommends improvements or changes to internal processes and data processing to meet or exceed sales goals and to achieve the highest level of customer satisfaction. - Maintains most up-to-date knowledge on products and programs. - Actively participates in assigned sales training, lectures, presentations and meetings. - Makes 50-75 outbound calls per day with 8 high-value meeting calls per day, each meeting call with duration > 15 minutes. - Performs other additional duties as assigned. **Knowledge, Skills, and/or Abilities Required**: - To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. - The requirements listed below are representative of the knowledge, skill, and/or ability required. - Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. - Able to recognize and attend to important details with accuracy and efficiency. Able to build solid, effective working relationships with others. - Able to constructively work under stress and pressure when faced with high workloads and deadlines. - Able to listen attentively and foster two-way dialogue. - Able to maintain a positive attitude in the face of criticism, rejection, or failure. - Able to provide courteous, timely service when addressing questions and concerns. - Able to maintain social, ethical, and organizational standards in conducting internal and external business activities. **Minimum Educational/Experience Requirements**: - High school diploma/GED plus the established minimum requirements for the position. - Language: 100% proficiency in English **Additional Education/Previous Experience Recommendations**: - College Degree in Business or Marketing preferred. - Requires 2+ years of outbound Telesales experience, technology experience preferred. - Call center or Telesales experience using consultative selling skills preferred. - Demonstrate commitment to task in a highly competitive sales environment. - Ability to overcome technical and business objections of prospective customers. - Possess solid business sense and the ability to profile likely business and technology decision makers. - Professional and polished communication skills both verbal and written. - Possess strong organizational skills and the ability to excel in a fast-paced environment. **Working Conditions**: - Professional, office environment. - Occasional non-standard work hours or overtime as business requires. - Some travel required. **Cultural Competency Requirements**: - Within Tech Data diversity is one of our fundamental shared values. We are a multi-cultural environment and we pride ourselves on being a welcoming place of work where we celebrate inclusion and champion people from a multitude of backgrounds. **Join our team to connect the world with the power of technology