Technical Support Agent

Requisitos:**Requirements**:1 year of experience in technical support (desired).1 year of experience in call center (desired).Knowledge in cloud systems.Advanced English (85%).Knowledge in Windows.Actividades a realizar:We are looking for call center agents with experience providing technical support.In this role you will be able to have contact with...

The Technical Quality Coach will have a strong focus on continual service improvements and meeting customer service goals. The Technical Quality Coach will function in a variety of consultative roles, including monitoring, mentoring, and training.Functional Responsibilities:- Monitor and audit interactions between end-users and IT support- Review daily agent...

Requisitos:English level B2- 85% Intermediate use of computer programs - Windows environment Ability to type proficiently High School Degree + Work experience. Actividades a realizar: As an agent, you will answer incoming calls from customers about general inquiries, billing, payments, basic tech support, and customer service, also you will document your...

Requisitos:English level B2- 85% Intermediate use of computer programs- Windows environment Ability to type proficiently High School Degree + Work experience.Actividades a realizar:As an agent, you will answer incoming calls from customers about general inquiries, billing, payments, basic tech support, and customer service, also you will document your...

Technical resource that serves as a liaison between the business customers as team lead. This person must demonstrate a strong ability to analyze business requirements, develop, and deliver a scalable and sustainable product. This person must demonstrate the ability to lead business requirement gathering sessions and deliver basic technical solutions. The...

We are currently seeking a Technical Analyst to join our team in Heredia, Costa Rica. **Key Reponsabilities**: - Ownership and management of Salesforce Support Queue (production support) and support team - Development of knowledge articles and end-user training guides for new feature releases - Maintain service level agreements and high customer...

Technical resource that serves as a liaison between the business customers as team lead. This person must demonstrate a strong ability to analyze business requirements, develop, and deliver a scalable and sustainable product. This person must demonstrate the ability to lead business requirement gathering sessions and deliver basic technical solutions. The...

Moody's is a global integrated risk assessment firm that empowers organizations to make better decisions. - The Technical Support Analyst will provide technical services to internal customers by identifying, prioritizing, and confirming resolution of reported problems within specified service level agreements. Ensuring that the Moody's values are proven in...

We are currently seeking a Technical Analyst to join our team in Heredia, Costa Rica.**Key Reponsabilities**:- Ownership and management of Salesforce Support Queue (production support) and support team- Development of knowledge articles and end-user training guides for new feature releases- Maintain service level agreements and high customer satisfaction...

Company DescriptionExperian is the world’s leading global information services company, unlocking the power of data to create more opportunities for consumers, businesses, and society. We are thrilled to share that **FORTUNE has named Experian one of the 100 Best Companies to work for**. In addition, for the last five years, we’ve been named in the **100...