Technical Support Analyst

hace 6 días

Heredia, Costa Rica Experian A tiempo completo

Company Description
Experian is the world’s leading global information services company, unlocking the power of data to create more opportunities for consumers, businesses, and society. We are thrilled to share that **FORTUNE has named Experian one of the 100 Best Companies to work for**. In addition, for the last five years, we’ve been named in the **100 “World’s Most Innovative Companies” by Forbes Magazine**.

**Job Description**:
ESSENTIAL FUNCTIONS:

- Logs all client contacts and issues.
- Responsible for detailed first-level support, troubleshooting and problem resolution where possible.
- Assigns and categorize support tickets to appropriate functional areas.
- Notifies clients of the status of their support tickets within agreed to Service Levels.
- Verifies support ticket closure and ongoing client communications.
- Work directly with clients, Account Management, Engineering and Implementation teams.
- Attend and participate in internal and client meetings.
- Provides client status reports as needed.

**Qualifications**:
Qualifications:

- 3-5 years’ experience specific to Customer Support and Customer Service. (combination of experience and education may be taken in to consideration)
- Excellent communication skills and ability to speak clearly with technical as well as non-technical clients is critical
- Ability to work in a fast paced multi product support environment
- Safeguarding sensitive information
- Highly analytical, intensive research and reconciliation skills required
- PC, Internet and Microsoft Office experience is a must
- Strong working knowledge of CRM platform (Salesforce), especially case management is a plus
- Browser troubleshooting knowledge is helpful

Additional Information_
Experian is proud to be an Equal Opportunity and Affirmative Action employer. Our goal is to create a thriving, inclusive and diverse team where people love their work and love working together. We believe that diversity, equity and inclusion is essential to our purpose of creating a better tomorrow. We value the uniqueness of every individual and want you to bring your whole, authentic self to work. For us, this is _**_The Power of YOU_**_ _and it ensures that we live what we believe._ll your information will be kept confidential according to EEO guidelines.

Experian Careers - Creating a better tomorrow together

Find out what its like to work for Experian by clicking here

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