Process Improvement PMO Ii

**Job Description**:
As a Process Improvement PMO II in Enterprise Customer Operations, you will oversee value creation, continuous improvement processes and project management activities in a global organization while keeping leadership informed of outcomes and project risks or blockers. We count on this position to lead or collaborate in projects of different scale, for multiple teams and be able to provide directional guidance and support in the development and adoption of CI/PM practices across the organization.

In this position, you can tap into your curiosity and collaborate with some of the most innovative and diverse worldwide. Here, you will make an impact by:

- Typically handles inquiries of moderate scope and complexity. The position has a direct impact on the direct work group/team, providing direction and advice to co-workers. Works under mínimal supervision.
- Manages projects using defined company processes and tools to produce the desired results. Leads project teams to successful completion of projects that are typically moderate in scale (value stream specific) with the risk confined to the project and broader business impact. Responsible for scheduling, coordinating, documenting, and monitoring all activities and tasks to facilitate client priorities. Tracks assigned tasks and associated completion dates, ensuring work process flow is accurately followed.
- With approval from management, develops and leads improvements and/or solutions to work processes and tools. Provides input to management that may impact how financial resources are generated or spent. Conducts work independently. When necessary, the supervisor is consulted for assistance in problem areas.
- Leads or coaches employees during a project or trains/mentors new employees within the functional discipline. Begins to determine priorities, assign responsibilities, or implement timetables for work group or teams to ensure success. May provide input on performance of team members.
- Manages projects of various duration lengths using defined company processes and tools to produce the desired results. Initiates actions to lead projects, beginning to link project steps to business strategies. Ensures project objectives and deadlines are met. Presents project recommendations to appropriate personnel that demonstrate sound planning in support of business needs and goals.
- Handles non-routine and difficult inquiries. Adapts differing techniques and methods to develop solutions for a variety of complex issues. Applies analytical skills for analysis and interpretation of trends or data generated by company reporting systems, statistical results, or other information collection systems. Most complex problem solving may include the use of extensive experience, individual reasoning, and research which may deviate from standard techniques and practices.
- Direct impact on team/work group, providing direction, advice, or focus, as needed. Decisions may impact operational effectiveness of multiple work groups/teams in dept, next higher org tier, and/or related activities within direct functional area.
- Work tasks are likely to encompass concepts within multiple disciplines/ practices which may include more than one department/location.

Working tasks might include:

- Schedules projects for assigned area of responsibility by working with internal clients and/or external customers to coordinate schedules and ensure right team mix (experience and expertise) is available for each project.
- Confirms start dates, adjusts project schedule due to staffing or other client conflicts with assigned dates.
- Works with customer contacts and internal clients to provide set-up for each project. Coordinates and runs data analysis, assessments, etc. to assure projects are set up and ready to proceed. Ensures work process flow is accurately followed.
- Collects, summarizes, reports, tracks quantified elements of completed project work to enable invoicing clients and reconciliations validating appropriate payments to subcontractors.
- Leads cross-functional projects for process improvement or cost savings projects.
- Identifies risks to the project schedule, outlines risk mitigation, and drives risk reduction efforts.
- Coordinates meetings/discussions to ensure progress as documented.
- Utilizes project management expertise to establish best practices for project teams.
- Provides training on existing project leadership tools and methodologies to team members.
- Primary contacts are typically internal and on a managerial, professional, supervisory, or co-worker level.
- Project collaboration or leadership may range in Continuous Improvement, Transitions/Process Migration and others as needed by the organization.

Your Skills and Expertise:

- Strong communication, interpersonal, organizational, and self-motivated skills.

Minimum Qualifications:

- Bachelor’s degree or higher and 4+ years of relevant and proven experience in managing concurrent project