Quality Assurance Documentation Analyst C10
hace 1 semana
**The Compliance Business Control Analyst 2/Quality Assurance Documentation Analyst is a developing professional role. Applies specialty area knowledge in **monitoring, assessing, analyzing and/or evaluating processes and data. Identifies policy gaps and formulates policies**. Interprets data and makes recommendations. **Researches and interprets factual information**. Identifies inconsistencies in data or results, defines business issues and formulates recommendations on policies, procedures or practices. Integrates established disciplinary knowledge within own specialty area with basic understanding of related industry practices. Good understanding of how the team interacts with others in accomplishing the objectives of the area. Develops working knowledge of industry practices and standards. Limited but direct impact on the business through the quality of the tasks/services provided. Impact of the job holder is restricted to own team.**
**Responsibilities**:
- ** Researches system issues, identifying process improvements, communicating changes and issues to leadership, and testing key enhancements.**:
- ** Review all information and documentation ensuring compliance with local regulation and Citi standards**:
- ** Tests functional enhancements being implemented by vendors and integrated systems.**:
- ** Escalating system issues, identifying process improvements, communicating changes and issues to leadership, and testing key enhancements.**:
- ** Applies good understanding of how the team interacts with others in accomplishing the objectives of the area.**:
- ** Makes evaluative judgments based on the analysis of factual information.**:
- ** Limited but direct impact on the business through the quality of the tasks/services provided.**:
**Qualifications**:
- ** 2-4 years of relevant experience**:
- ** Fluent English is required in this position**
- ** Experience in banking, preferably in **compliance and quality assurance documentation.**:
- ** Demonstrated organizational and follow-up skills; ability to multi-task and maintain composure in a high-volume environment.**:
- ** Excellent time management skills, effective communication skills (written and verbal) and proven analytical/problem solving abilities.**:
**Education**:
- ** Bachelor’s/University degree or equivalent experience**:
- **Job Family Group**:
Compliance and Control
- **Job Family**:
Business Control
- **Time Type**:
Full time
- Citi is an equal opportunity and affirmative action employer.
Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
View the "**EEO is the Law**" poster. View the **EEO is the Law Supplement**.
View the **EEO Policy Statement**.
View the **Pay Transparency Posting
-
Quality Assurance Analyst
hace 3 semanas
Heredia, Costa Rica SGF Global A tiempo completo**Quality Assurance Analyst (Remote)** **Heredia, Costa Rica** SGF Global is looking for a Quality Assurance Analyst, for IT enterprise in Heredia, Costa Rica. **Overview**: **Requirements**: - Bachelor's degree or equivalent work experience. - 5+ years’ experience in Testing/Quality positions. - Experience in automation tools like Ansible (preferred)...
-
Quality Assurance Analyst Ii
hace 5 días
Heredia, Costa Rica Citi A tiempo completoThe Operational Risk Analyst II is a developing professional role. Applies specialty area knowledge in monitoring, assessing, analyzing and/or evaluating processes and data. Identifies policy gaps and formulates policies. Interprets data and makes recommendations. Researches and interprets factual information. Identifies inconsistencies in data or results,...
-
Enterprise Quality Assurance Testing
hace 2 semanas
Heredia, Costa Rica Citi A tiempo completoThe Enterprise Quality Assurance Testing Analyst for Regulatory and/or Risk Management Reports will be primarily responsible for testing the prioritized reports, as well as providing support in the end-to-end process of the planning, scoping, sampling, and testing as required. The analyst will support the team’s lead on the work requirements, partnering...
-
Quality Assurance Analyst
hace 2 semanas
Heredia, Costa Rica Auxis A tiempo completoJob Summary: The Quality Assurance Analyst will be responsible for auditing the accuracy of performed processes according to the client’s QA standards. The QA Analyst will evaluate back-office tasks & phone calls, conduct QA Disputes/Rebuttals process, QA Calibration, and coaching sessions as well as implementing Preventive / Corrective actions when...
-
Quality Assurance Analyst
hace 1 semana
Heredia, Costa Rica Auxis A tiempo completoJob Summary: The Quality Assurance Analyst will be responsible for auditing the accuracy of performed processes according to the client’s QA standards. The QA Analyst will evaluate back-office tasks & phone calls, conduct QA Disputes/Rebuttals process, QA Calibration, and coaching sessions as well as implementing Preventive / Corrective actions when...
-
Quality Assurance Analyst
hace 4 semanas
Heredia, Costa Rica Auxis A tiempo completoJob Summary: **Responsibilities**: - Determines Contact Center quality standards by studying inbound and outbound calls and customer service; conducting test calls to telemarketing service representatives on new products. - Verifies results by measuring skills in the use of scripts, product knowledge, sales and serviceability, greeting, diction, listening,...
-
E2e Quality Assurance Testing Reg Capital Avp
hace 5 días
Heredia, Costa Rica Citi A tiempo completoThe Quality Assurance Testing (QTS) Testing Analyst for Reg Capital Reports will be primarily responsible for managing high volume of testing of the prioritized reports, as well as providing strong support in the end-to-end process of the planning, scoping, sampling, and observation validation as required. The analyst will support the team’s lead on the...
-
Finance Quality Assurance
hace 4 semanas
Heredia, Costa Rica Citi A tiempo completoThe Finance Reporting Senior Analyst is an intermediate level position responsible for the generation, tracking and submission of financial reports in coordination with the Finance Team. The overall objective of this role is to accurately prepare and report business/financial transactions, reports and statements in accordance with local regulatory...
-
Ops Accounting Analyst 2
hace 4 semanas
Heredia, Costa Rica Citi A tiempo completoThis resource is intended to provide support to Exceptions group as a Ops Accounting Analyst 2. The relevance to fulfill this position falls onto the operational demand, process complexity as well as part of the internal leadership development and succession plan strategy. Some of the tasks this role is assigned are: **Responsibilities**: - Analyze, notify...
-
Quality Assurance Analyst
hace 4 semanas
Heredia, Costa Rica Auxis A tiempo completoJob Summary: The Quality Analyst will be responsible for the execution of test plans based on business requirements to ensure quality delivery of client implementations. This individual will work in a diverse and dynamic **Responsibilities**: - Perform testing in an efficient and timely manner - Execute test cases as per the defined test plan - Efficiently...
-
Quality Assurance Analyst
hace 4 semanas
Heredia, Costa Rica Auxis A tiempo completoJob Summary: The Quality Analyst will be responsible for the execution of test plans based on business requirements to ensure quality delivery of client implementations. This individual will work in a diverse and dynamic **Responsibilities**: - Perform testing in an efficient and timely manner - Execute test cases as per the defined test plan - Efficiently...
-
Finance Acctg Analyst 2
hace 4 semanas
Heredia, Costa Rica Citi A tiempo completoThe Balance Sheet Mgmt Analyst 2 is a developing professional role. Applies specialty area knowledge in monitoring, assessing, analyzing and/or evaluating processes and data. Identifies policy gaps and formulates policies. Interprets data and makes recommendations. Researches and interprets factual information. Identifies inconsistencies in data or results,...
-
Finance Acctg Analyst 2
hace 13 horas
Heredia, Costa Rica Citi A tiempo completoThe Balance Sheet Mgmt Analyst 2 is a developing professional role. Applies specialty area knowledge in monitoring, assessing, analyzing and/or evaluating processes and data. Identifies policy gaps and formulates policies. Interprets data and makes recommendations. Researches and interprets factual information. Identifies inconsistencies in data or results,...
-
HRss' Operations Support Analyst
hace 2 semanas
Heredia, Costa Rica Citi A tiempo completoThe HRSS Ops Analyst is a developing professional role. Applies specialty area knowledge in monitoring, assessing, analyzing and/or evaluating processes and data. Identifies policy gaps and formulates policies. Interprets data and makes recommendations. Researches and interprets factual information. Identifies inconsistencies in data or results, defines...
-
E2e Quality Assurance Testing Reg Capital Avp
hace 5 días
Heredia, Costa Rica Citi A tiempo completoThe QTS Testing Analyst for Reg Capital Reports will be primarily responsible for managing high volume of testing of the prioritized reports, as well as providing strong support in the end-to-end process of the planning, scoping, sampling, and observation validation as required. The analyst will support the team’s lead on the transaction testing work...
-
Quality Assurance Engineer
hace 4 semanas
Heredia, Costa Rica SGF Global A tiempo completo**Quality Assurance Engineer (Remote)** **Heredia, Costa Rica** SGF Global is looking for a Quality Assurance Engineer, for IT enterprise in Heredia, Costa Rica. **Overview**: **Requirements**: - Bachelor's Degree in Computer Science or related field - 3 years of technical testing experience - Isolates, reproduces, and tracks defects and verifies fixes -...
-
Global Finance Quality Assurance Project Management
hace 2 semanas
Heredia, Costa Rica Citi A tiempo completoThis role is part of the Finance Chief Operating Office (COO) under the Global Quality Assurance program. Quality Assurance (QA) is a key function that validates the accuracy of reported transactions, including data attribute values reported or that are used to support the reporting of underlying transactions, as well as a transaction’s overall conformance...
-
Quality Assurance Engineer Ii
hace 4 semanas
Heredia, Costa Rica Amzn Support Srvcs Costa Rica A tiempo completoBasic Qualifications - 4+ year of experience working as a Quality Assurance Engineer - Experience in manual testing - Experience in automation testing - Experience in Functional and UI testing (mobile, tablet and desktop) - Experience in developing, documenting and coordinating the deployment of manual and automated tests for complex systems **QAE Job...
-
Finance Accounting Analyst 2
hace 2 semanas
Heredia, Costa Rica Citi A tiempo completoThe Finance Acctg Analyst 2 is a developing professional role. Applies specialty area knowledge in monitoring, assessing, analyzing and/or evaluating processes and data. Identifies policy gaps and formulates policies. Interprets data and makes recommendations. Researches and interprets factual information. Identifies inconsistencies in data or results,...
-
Finance Acctg Analyst
hace 6 días
Heredia, Costa Rica Citi A tiempo completoThe Finance Acctg Analyst 2 is a developing professional role. Applies specialty area knowledge in monitoring, assessing, analyzing and/or evaluating processes and data. Identifies policy gaps and formulates policies. Interprets data and makes recommendations. Researches and interprets factual information. Identifies inconsistencies in data or results,...