Senior Email Campaign Manager

hace 2 semanas

Heredia, Costa Rica Hangar Worldwide A tiempo completo

**Show the world what you can do.**

**In this role, you will**
- Establish and maintain the deployment calendar.
- Monitor campaign deployments and deliverability across ESPs.
- Define and manage ESP access and roles for internal teams and clients.
- Manage the agency and client quality assurance rounds in conjunction with the QA department.
- Communicate with internal and external stakeholders regarding results, deliverables, and statuses of programs and initiatives.
- Serve as the primary point of contact for all ESP- and/or campaign-related questions or concerns.
- Will be in charge of presentations to clients, directly working with other groups such as Creative, Business and Technology
- Helps coordinate the team’s technical communication with other groups such as Creative, Business and Management
- When acting as the technical leader, owns the technical architecture and design of the web solution and oversees the front-end development activities
- Gathers new user and business requirements, map them to appropriate technical solutions, and estimates the associated development tasks
- Ensures concise and clear documentation is maintained by all peers for the projects as dictated by each Capability’s guidelines and best practices
- Owns software release activities, including but not limited to reviewing code changes, client demos, QA hand-offs, and presenting solutions and justifications for tasks

**What are we looking for? Besides a great attitude,**

**You should have**:

- English Proficiency (B2+ reading, writing, and conversation)
- Proficiency with ESP platforms such as Salesforce Marketing Cloud, Adobe Campaign, Validity, Jira, Workfront
- Working experience on segregations, data set management, and test data sets
- Expertise on Marketing Customization
- Familiarity with ESP scripting languages like APEX or similar
- Detail oriented, organized, and the ability to meet deadlines while working on parallel projects at the same time
- Strong experience with version management tools such as Git, Bitbucket, TFS, etc.
- Strong knowledge of branching strategies
- Ability to work well within a team
- Capable to work under tight schedules
- Experience in digital development skills and experience (landing pages, banners, etc).
- Excellent verbal and written communication skills and experience working with cross-functional teams both within and between organizations, including the ability to explain complex processes to a non-technical person.

**It’s a plus if you have**:

- Knowledge and experience in graphic design for web, Photoshop, and Illustrator
- BS in Computer Science or related technical discipline; or equivalent strong experience as Software Development Lead in exact areas of expertise required for Hangar (Digital Agencies projects, Web development projects, SCRUM/Agile software projects).

**Competencies to be successful in this role**:

- Interpersonal Savvy
- Manages Ambiguity
- Tech Savvy
- Ensures Accountability
- Communicates effectively
- Develops Talent
- Independent, responsible, and proactive with the ability to learn and achieve superior results

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