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**The Control Tower Analyst actively assist in the analysis, planning, implementation & execution of specific tasks to support the KYC Operations across Americas. This role comes with great value to the organization whose primary goal is to ensure completion on-time of KYC records and monthly goals, based on global organizational KPIs. Among other activities this also includes the development and preparation of standardized self-service reporting solutions, as well as providing and distributing ad-hoc metrics across the KYC Ops community.** **Responsibilities**: - ** Designs/execute moderately complex reports to satisfy business requirements including Dashboard and data summaries**: - ** Adapt to requests from management that may require research, analysis and critical thinking to design action plan and execution towards resolution**: - ** Translates raw reporting data into easy to read format for decision makers, ensures that data is presented in an easy understanding for non-technical viewers**: - ** Uses broad discretion in developing solutions for business reporting issues**: - ** Performs complex data analysis in various dataset and ensures data quality controls are in place**: - ** Elaborate presentations, decks, dashboards and any other required to support Senior Management reviews**: - ** Other duties as assigned**: **Qualifications**: - ** 2+ years experience working with reporting, automation processes**: - ** 1 year experience programming with SQL, Python or similar**: - ** Excel intermediate to advanced (formulas, pivot tables, data comparison, trends and graphics)**: - ** Proficient in Microsoft Office (Power BI or Tableau is a plus)**: - ** Strong verbal and written communication skills in English & Spanish (Portuguese is a plus)**: **Education**: - ** Bachelor's degree/University degree or equivalent experience**: - **Job Family Group**: Compliance and Control - **Job Family**: Business KYC - **Time Type**: Full time - Citi is an equal opportunity and affirmative action employer. Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. View the "**EEO is the Law**" poster. View the **EEO is the Law Supplement**. View the **EEO Policy Statement**. View the **Pay Transparency Posting