Order Processing Specialist

hace 5 días

Santa Ana, Costa Rica Nitel A tiempo completo

**the position**

You are a highly motivated, passionate, detail-oriented individual who is a team player and strives to attain their professional best. You are [figuratively] flexible, resourceful, have exceptional listening skills, and a positive attitude. You are responsible for processing all circuit and equipment customer sales orders in a timely manner. You deliver information and resolve issues as a priority with accuracy, while developing strong relationships with internal/external customers; these relationships require you to be a Nitel service offering knowledge expert. You have strong customer service skills and are dedicated to going above and beyond for the customer in every situation. You are comfortable in an “all hands-on deck” environment, love solving problems and thrive in a fast-changing culture.

**what you’ll do**

You will be responsible for the following actions on all customer requested orders for new and changed services; this includes managing internal and external escalations for pre-order and post-order issues:

- Meet quality, productivity, turnaround time and other expectations
- Maintain an in-depth knowledge of Nitel products and services
- Help ensure continuous improvement of processes and customer service
- Ensure data accuracy of information in order database system
- Build all ‘deals’ with adherence to department guidelines and processes
- Investigate and respond to inter-department inquiries

**what you’ll bring to succeed**
- Experience in a fast-paced customer service role or office work experience with web-based tools and data entry
- Excellent communication skills
- Advanced English Speaker B2+
- Proficiency with Microsoft Office Suite
- Initiative, strong organizational skills, and great attention to detail
- Telecom/Networking Experience a plus but not necessary

**what we believe**
- Put Customers First
- Think as an Owner
- Win as a Team
- Act with Integrity
- Be Better Every Day

  • Specialist, Payment Processing

    hace 2 semanas

    Santa Ana, Costa Rica Western Union A tiempo completo

    **Specialist, Payment Processing - Santa Ana, Costa Rica** Are you ready to join an advanced team in a global company that customers depend on to prevent fraudulent transactions and ensure that service delivery meets customers’ expectations? Are you passionate about achieving goals related to revenue, fraud mitigation, cost reduction, operational...

  • Specialist, Aml Compliance

    hace 3 días

    Santa Ana, Costa Rica Western Union A tiempo completo

    **Anti-Money Laundering Compliance Specialist - Santa Ana, Costa Rica** Are you looking to play a key role in helping tackle money laundering and other financial crime? Are you ready to unleash your potential in a global business that is committed to moving money for the better? Are you interested in joining a globally diverse organization where our unique...

  • New Client Onboarding Specialist

    hace 2 semanas

    Santa Ana, Costa Rica Costa Rivalry SRL A tiempo completo

    Reports to Dir of Ops / VP of Ops You will be responsible for - Gaining access to all client web-based platforms for accounting purposes - Credential Verification: - QuickBooks - Bank Account - Credit Cards - FRS - Payroll - Sales Tax - Avalara - Autymate (setup if needed) - Coordinating with processing, service, sales, and accounting - Client handholding...

  • Lider de Producción Turno B

    hace 3 días

    Santa Ana, Costa Rica Ingram Micro A tiempo completo

    **Description** Ingram Micro touches 80% of the technology you use every day with our focus on Technology Solutions, Cloud, and Commerce and Lifecycle Solutions. With $50 billion in revenue, we have become the world's largest technology distributor with operations in 64 countries and more than 35,000 associates. Position Summary: Administers and operates the...

  • Pricing Specialist

    hace 1 semana

    Santa Ana, Costa Rica Nitel A tiempo completo

    **the position** You love to analyze data! Saving money is your passion! You enjoy rubbing elbows with Operations and Sales teams. You are responsible for verifying the pricing components on all customer orders and creating value for Nitel and its customers through vendor management, cost effective sourcing, pricing data management, special pricing projects...

  • Pricing Specialist

    hace 3 días

    Santa Ana, Costa Rica Nitel A tiempo completo

    **the gig** You love to analyze data! Saving money is your passion! You enjoy rubbing elbows with Operations and Sales teams. You are responsible for verifying the pricing components on all customer orders and creating value for Nitel and its customers through vendor management, cost effective sourcing, pricing data management, special pricing projects and...

  • Solutions Development Executive

    hace 1 semana

    Santa Ana, Costa Rica Ingram Micro A tiempo completo

    **Description** Ingram Micro touches 80% of the technology you use every day with our focus on Technology Solutions, Cloud, and Commerce and Lifecycle Solutions. With $50 billion in revenue, we have become the world’s largest technology distributor with operations in 64 countries and more than 35,000 associates. Position Summary: Promotes and sells a...

  • Capital Analyst

    hace 7 días

    Santa Ana, Costa Rica JLL A tiempo completo

    JLL supports the Whole You, personally and professionally. **How we support the Whole You**: Our benefits are a good reason to come to JLL. We are committed to hiring the best, most talented people in our industry, and then empowering them with the resources and support to enhance their health, financial and personal well-being. Our underlying benefits...