Client Services Associate Ii

hace 2 semanas

Heredia, Costa Rica Experian A tiempo completo

Company Description
Experian is the world’s leading global information services company, unlocking the power of data to create more opportunities for consumers, businesses and society. We are thrilled to share that FORTUNE has named Experian one of the 100 Best Companies to work for. In addition, for the last five years we’ve been named in the 100 “World’s Most Innovative Companies” by Forbes Magazine. With a focus on our employees, we have been certified for the third time as Great Place To Work (GPTW). Experian Consumer Information Services is redefining the way our clients do business within all aspects of the customer credit lifecycle. Fueled by best-in-class data and innovative technology we help businesses make smarter decisions, identify consumers, make decisions on loans, market to prospects and collect.

**Job Description**:
Do you genuinely like helping people? Do you have experience in delivering exceptional customer service? If yes, we would like you on our team

Experian is the leading global information services company that is powering opportunities to create a better world. We provide data, technology, consulting and analytical tools to our clients around the world. Businesses rely on us to manage risk, prevent fraud, automate decision-making, improve customer experience and reduce customer friction. In our quest to build a team of thought leaders in solving client business needs, we encourage talented and energetic professionals to apply.
- Demonstrate strong communication skills through active listening to understand the customer’s need.
- Provide exceptional customer care in a fast-paced environment.
- Diagnose, research and resolve moderate to complex problems related to credentialing, technical support, billing, account maintenance, data issues, file research, product descriptions, pricing, intranet access requests and security and compliance regulations.
- Coordinate client requests and service needs with appropriate internal departments to ensure client requirements are met.
- Provide product training to users to ensure our services are used most effectively within the client environment.
- Manage the delivery and implementation of the Experian products and services.
- Conduct product demonstrations to client and potential clients.

**Qualifications**:

- High School Diploma and/or Bachelor's degree in Business Administration or related fields
- 2-3 years Advanced customer service experience
- Excellent English written and oral communications skills
- Strong problem-solving skills
- Advanced organizational skills
- Strong PC/internet skills
- Mainframe or Access experience is a plus
- Excel Intermediate
- Ability to handle multiple tasks and priorities
- Must be able to successfully pass our Employee Background Screen which will include criminal background check, previous employment and education verification, as well as a drug screen

Additional Information
Our benefits include: Medical, life and dental insurance, Asociacion Solidarista, International Share Save Plan, Flex Work, Work from home, Paid time off, Annual Performance Bonus, Education Reimbursement, Family Bonding, Bereavement Leave, Referral Program, and more.

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