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**Responsibilities**:
- Occasionally responsible for providing a detailed technical design for enterprise solutions.
- Understands a broad spectrum of company technology in order to provide part, or all of a detailed technical design which meets customer requirements.( SM-9, SNOW)
- Often leads small to medium technical projects.
- Works with and under the direction of the Project/Technical Manager and with customer nominated representatives.
- Provides SME leadership on specific integration activities that are part of an engagement.
- Communicates across client community and is viewed as adding value.
- Demonstrates execution of the company strategy.
- Contributes to knowledge tools and communities and ensures project learnings are documented and shared.
- Role models Knowledge sharing and re-use within practice or profession.
- Proactively encourages membership and contributions of others to professional community. Uses professions to meet the relevant certification and professional standards.
- Produces internally published material such as knowledge briefs, service delivery kit components or modules, etc.
- Participates in the selling process in C&I and works with sales/principals on pre
- sales activities.
**Education and Experience Required**:
- 2+ years of professional experience and an Associate’s Degree or equivalent degree in computer science or related area of study; without a degree, one additional years of relevant professional experience (4+ years in total).
**_Knowledge and Skills:
- **
- Has sufficient depth and breadth of technical knowledge to be individually responsible for the design and scope of deliverables within a field of expertise.
- Has led small team in delivery of a specific deliverable.
- Possesses advanced level of business, technical, or functional knowledge in ITSM, ITIL process, SNOW.
- Has ability to perform/drive resolution of problems on combinations and interactions of products.
- Able to communicate and present complex issues with assurance and confidence. Demonstrates the use of consulting skills including questioning, listening, ideas development, permission, and rapport, and influencing.
- Owns and produces customer documentation. Ability to translate technical details into concise and easy to understand written form. Ability to write relevant components of a proposal document (e.g. answer specific RFP questions). Ability to translate verbal requirements from face-to-face client meetings into requirements documents, statements of work, and proposals.
- Able to discuss (within own area of expertise) requirements with a customer, and to challenge and clarify when appropriate. From the requirements, able to develop a high-level design or plan, and then estimate the amount of effort required to deliver. Able to advise the engagement owner about the risks associated with this work package.
- Ability to work with a team to provide written responses to technical proposals and /or reports/documentation for delivery.
