Investigations Advisor, Ra, Global Advisor Program

hace 1 semana

San José, Costa Rica Amzn Support Srvcs Costa Rica A tiempo completo

L4 Sr. Investigator with a strong process knowledge in their respective function (can be Level 3 with 1+ years of experience with a proven top performer record).
- Process expertise in all RA functions and Orgs. especially Vendor segment. Indicated on the resume.- Should have had the exposure of advising peer Investigators- Strong verbal and written communication skills- Coaching and leadership skills that bring out the best of the team- Should have ability to deal with ambiguity in a constantly changing/ fast paced environment- Ability to manage virtual teams and appreciation towards cross cultural nuisances

Job summary
Works across team(s) and Ops organization WW to enable investigators to take right action for customer and drive business metrics. Partner with managers at the sites/functions to continuously evolve advisor role and provide feedback to operations team based on the trend analysis and patterns observed through advisor-investigator working relationship
Structures and develops implementation plans and works with Ops leaders to pilot and test new solutions and then roll-out across the broader Ops organization at country/cross-country and/or cross regional level.
Will be answerable to managers and leaders across sites and lead her/his investigator team towards meeting the operational metrics of quality, productivity.
**People management**: The Advisor would be responsible for investigator query resolution with mínimal repeat contacts and establish communication in developing investigators for basic production work.
- Consistent top performance and display of strong leadership principles in previous review cycles
- Exposure to Risk and fraud domain

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