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Customer Support Supervisor

hace 2 semanas

Orotina, Costa Rica Solventum A tiempo completo

**Job Description**:
3M Health Care is now Solventum

At Solventum, we enable better, smarter, safer healthcare to improve lives. As a new company with a long legacy of creating breakthrough solutions for our customers’ toughest challenges, we pioneer game-changing innovations at the intersection of health, material and data science that change patients' lives for the better while enabling healthcare professionals to perform at their best. Because people, and their wellbeing, are at the heart of every scientific advancement we pursue.

We partner closely with the brightest minds in healthcare to ensure that every solution we create melds the latest technology with compassion and empathy. Because at Solventum, we never stop solving for you.

This position will be part of the Advantage Center, it is a 24/7 operation. This position will be providing direct supervision to assigned employees through leadership, training, and development, allocating work assignments, review of progress in achieving objectives and enforcing corporate policies and procedures.

The Impact You’ll Make in this Role

As an Customer Support Supervisor, you will have the opportunity to tap into your curiosity and collaborate with some of the most innovative and diverse people around the world. Here, you will make an impact by:

- Collaborating with business stakeholders to raise awareness and understanding processes to identify opportunities.
- Participating in daily team meetings to discuss recent activities, daily activities, and barriers to completing work
- Having excellent organizational and time management abilities to ensure multiple tasks are completed by designated deadlines.
- Being Self-motivated, and able to work effectively, in cross-functional groups, and with internal and external customers.
- Implementing process improvements and/or creative solutions to work processes and tools.

Your Skills and Expertise

To set you up for success in this role from day one, Solventum requires (at a minimum) the following qualifications:

- High school diploma or Advanced College Student or Equivalent Experience.
- Customer Service or similar Knowledge and degree.
- 1-3 years’ experience in Support roles in Contact Center environment (Supervisor, SME, QA, PM or Training).
- Strong written and oral communication skills in English (C1) is a must.
- Must be able to adapt to a rapidly changing environment.
- Ability to manage multiple, detailed tasks with urgency and accuracy to meet tight deadlines.

Soft skills:

- Leadership skills.
- Strong people-oriented leader.
- Team oriented person who can focus on the details and quality.
- Customer focus.
- Collaborative Team player.

Technical skills:

- Analytical.
- Experience with reports generating, analyzing and presenting data in an easy to understand format.
- Microsoft Office knowledge.
- Experience with high volume data entry.

Additional qualifications that could help you succeed even further in this role include: _(not mandatory)_
- Experience managing teams
- Experience leading Six Sigma Green Belt projects/teams or equivalent.
- Scrum/Agile knowledge

Work location:

- Remote

Must be legally authorized to work in country of employment without sponsorship for employment visa status (e.g., H1B status).

Supporting Your Well-being

Solventum offers many programs to help you live your best life - both physically and financially. To ensure competitive pay and benefits, Solventum regularly benchmarks with other companies that are comparable in size and scope.

Solventum es un empleador que ofrece las mismas oportunidades. 3M no discriminará a ningún solicitante de empleo por razones de raza, color, edad, religión, sexo, orientación sexual, identidad o expresión de género, origen nacional, discapacidad o estado de veterano.

Solventum is committed to maintaining the highest standards of integrity and professionalism in our recruitment process. Applicants must remain alert to fraudulent job postings and recruitment schemes that falsely claim to represent Solventum and seek to exploit job seekers.

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