Data Systems Analyst

hace 4 días


San Francisco, Heredia, Costa Rica Experian A tiempo completo

Experian's Customer Experience (CX) team is seeking a talented Data Systems Analyst to manage day-to-day reporting and connect operational data to our Client Feedback program and journey. The ideal candidate will be a data wizard with a strong working knowledge of CX systems, Salesforce, Data Integration, Analytics, and Insights.

Key Responsibilities:

  • Own the day-to-day reporting for all CX programs and platforms
  • Collect and connect data to gather and analyze the Experian client experience (CX)
  • Integrate customer feedback and satisfaction data with operational data from a variety of sources to create impactful dashboards, reports, and analysis
  • Troubleshoot data-related issues in reports
  • Ad-hoc data pulls for the CX team, GSE
  • Build meaningful reports in Excel, Tableau, Salesforce, Experian's CX platform
  • Be able to summarize key reporting methodology and findings to stakeholders and team-members

Required Skills and Qualifications:

  • 3-5 years of experience in data related roles
  • Must have a working knowledge of Salesforce, Sales Insight, CX Platforms or other CRM
  • Comfortable using Business Intelligence tools like Tableau, PowerBI, etc. to retrieve data and build well-designed visualizations and dashboards
  • Advanced Excel skills and examples of reporting
  • Proven ability to integrate customer satisfaction data with operational data from a variety of sources, including Salesforce

Benefits:

  • Medical, life and dental insurance
  • International Share Save Plan
  • Flex Work/Work from home
  • Paid time off
  • Annual Performance Bonus
  • Education Reimbursement
  • Family Bonding
  • Bereavement Leave
  • Referral Program


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