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Customer Care Representative
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**Job Description:**
Tek Experts is looking for a skilled Customer Care Representative to join our Sales Support & Customer Care team. In this role, you will be responsible for providing exceptional customer service, resolving technical issues, and collaborating with internal teams to ensure seamless support.
Key Responsibilities:
- Serve as a single point of contact for customers, gathering information needed to resolve cases and delivering guidance on resolutions.
- Manage the end-to-end customer case lifecycle, ensuring incidents are resolved accurately and timely.
- Collaborate with internal teams to resolve cases, including Support Renewals, Marketing, Support Delivery, and Product Management.
Requirements:
- Up to 2 years of experience in a customer service or related technical support role.
- Basic understanding of technology-based and customer support.
- Proficiency in both written and spoken English required.
We celebrate diversity in every way, and we're committed to creating an inclusive environment where everyone can thrive. If you're passionate about technology and customer satisfaction, we want to hear from you
