Business Service Analyst

hace 2 semanas


San Francisco, Heredia, Costa Rica Hewlett Packard Enterprise A tiempo completo

Hewlett Packard Enterprise is a leader in the technology industry, helping our customers make their mark on the world. Our new innovative IT services organization, HPE Pointnext, brings together the brightest minds to create breakthrough technology solutions. We have the expertise to advise, integrate, and accelerate our customers' outcomes from their digital transformation.

Our Customer Asset Program is an inventory solution that helps HPE and its customers have a clear understanding of the customer's IT assets. The support specialist on this position will manage and coordinate this program processes with our customers, including HPE led inventory discovery and collection of customers IT environment, HPE entitlement look-up and validation, delivery of a comprehensive report (system and vendor types, support coverage, security concerns, and so on), and provision of recommendations on solutions for customers.

The primary responsibilities of this role include:

  • Promoting the CAP program expansion worldwide.
  • Monitoring program performance business targets.
  • Extracting, analyzing, and providing data and reports to our customers.
  • Providing daily support to multiple operational requests types (mailbox monitoring).
  • Developing and maintaining SharePoint, Dashboards, and Document Repositories.
  • Managing Operational Project/Initiatives.
  • Collaborating with other geographies and global organizations regarding service support planning, implementation, and performance.

This is a full-time position, with Standard Hours, Monday through Friday. If you are good at partnering, innovating, and making things happen, you should consider applying for this role. Typically 0-1+ years of experience in related business is required, along with a Bachelor degree in Business Administration, Finance, or related area, or equivalent work experience. Advance fluency in English Speaking and Writing is also necessary.



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