Trust and Safety Operations Specialist

hace 22 horas


San José, San José, Costa Rica Amazon Support Services Costa Rica Srl A tiempo completo

**Job Description:**

We are seeking a highly skilled Trust and Safety Operations Specialist to join our team at Amazon Support Services Costa Rica Srl. As a key member of our Prime Video Trust and Safety team, you will be responsible for managing day-to-day operations through content review and data labeling activities.

In this role, you will influence and execute the compliance strategy and drive the operations roadmap with cross-functional teams. You will also gather, analyze, and utilize relevant data to develop ways to improve the overall PV user experience.

You will research and stay up to date on key trends and suspicious patterns across policy areas, participate in content calibrations, and review controversial video content in line with PV's community guidelines.

This is an exciting opportunity to work with a global team and contribute to enhancing the PV experience and protecting free speech in our ever-evolving digital world.

Key Responsibilities:

  • Manage day-to-day Prime Video Trust and Safety Operations through content review and data labeling activities.
  • Influence and execute the compliance strategy and drive the operations roadmap with cross-functional teams.
  • Gather, analyze, and utilize relevant data to develop ways to improve the overall PV user experience.
  • Research and stay up to date on key trends and suspicious patterns across policy areas.
  • Participate in content calibrations.
  • Review controversial video content in line with PV's community guidelines.

Requirements:

  • Avid fan of movies and TV series.
  • Comfortable working in an ambiguous and fast-paced environment.
  • Experience in content policy, anti-abuse, and reviewing online content.
  • Experience identifying abuse trends or working in news or policy with passion for international issues, including freedom of expression, online controversial content, misinformation etc.
  • Ability to critically evaluate and analyze large datasets.
  • Self-starter, intellectually curious, and creative individual comfortable operating in ambiguity.
  • Experience working with global teams.
  • Excellent communication skills, open, collaborative, and proven team player.
  • Strategic thinker with strong analytical and creative problem-solving skills.


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