Systems Engineering Specialist

hace 3 días


Alajuela, Alajuela, Costa Rica Fiserv, Inc. A tiempo completo

Job Summary

We are seeking a highly skilled Systems Engineering resource to join our team at Fiserv, Inc. As a Systems Engineering Specialist, you will be responsible for troubleshooting complex technical issues and providing exceptional technical support to our internal and external customers.

Key Responsibilities

  • Troubleshoot customer problems of various complexities in a highly technical environment
  • Provide technical support via phone and internet to Fiserv internal and external customers
  • Resolve customer issues utilizing methods such as configuration changes, data modifications, or customer guidance
  • Escalate unresolved problems to the appropriate resources and departments in accordance with published guidelines
  • Regularly update customer case notes to inform the customer of ongoing troubleshooting and resolution efforts
  • Provide 24x7 rotating 'on call' support to customers and internal groups
  • Communicate customer status, concerns, and issues to the appropriate internal Fiserv personnel as needed

Required Qualifications

To be successful in this role, you will need:

  • 3 or more years' experience in the following areas: Web Tier (IIS administration, Web browsers, navigation), Data Tier (SQL databases & queries), Infrastructure (Windows Server administration, using, altering and deciphering scripts (BAT, VBscript, PowerShell), TCP/IP networking basics)
  • Detail-oriented with ability to execute complex, technical system administration procedures
  • Able to work independently and as part of a broadly skilled team
  • Able to clearly communicate action plans, work performed, case details to a customer by phone in a positive manner

Preferred Qualifications

Familiarity or expertise with three or more of the following areas is required (additional familiarity is preferable): XML syntax, HTML development, ACH file format,.Net, Java, Apache Tomcat, Network troubleshooting Good understanding of ITIL framework and service delivery.



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