Systems Engineering Specialist
hace 3 días
Job Summary
We are seeking a highly skilled Systems Engineering resource to join our team at Fiserv, Inc. As a Systems Engineering Specialist, you will be responsible for troubleshooting complex technical issues and providing exceptional technical support to our internal and external customers.
Key Responsibilities
- Troubleshoot customer problems of various complexities in a highly technical environment
- Provide technical support via phone and internet to Fiserv internal and external customers
- Resolve customer issues utilizing methods such as configuration changes, data modifications, or customer guidance
- Escalate unresolved problems to the appropriate resources and departments in accordance with published guidelines
- Regularly update customer case notes to inform the customer of ongoing troubleshooting and resolution efforts
- Provide 24x7 rotating 'on call' support to customers and internal groups
- Communicate customer status, concerns, and issues to the appropriate internal Fiserv personnel as needed
Required Qualifications
To be successful in this role, you will need:
- 3 or more years' experience in the following areas: Web Tier (IIS administration, Web browsers, navigation), Data Tier (SQL databases & queries), Infrastructure (Windows Server administration, using, altering and deciphering scripts (BAT, VBscript, PowerShell), TCP/IP networking basics)
- Detail-oriented with ability to execute complex, technical system administration procedures
- Able to work independently and as part of a broadly skilled team
- Able to clearly communicate action plans, work performed, case details to a customer by phone in a positive manner
Preferred Qualifications
Familiarity or expertise with three or more of the following areas is required (additional familiarity is preferable): XML syntax, HTML development, ACH file format,.Net, Java, Apache Tomcat, Network troubleshooting Good understanding of ITIL framework and service delivery.
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