Operations Manager for Content Delivery

hace 7 días


San José, San José, Costa Rica Amazon Support Services Costa Rica Srl A tiempo completo

Job Summary

We are seeking a highly skilled Operations Manager to lead our content delivery team at Amazon Support Services Costa Rica Srl. As an Operations Manager, you will be responsible for driving strategy and execution for content coverage, quality, and international expansion.

About the Role

In this role, you will manage a team of 20-25 members on tasks associated with content publishing, quality, and data labeling. You will provide end-to-end support for optimization of tasks related to day-to-day operations, team productivity, customer experience, and workforce metrics. Additionally, you will manage planning and deliverables for multiple programs, including resource allocation and infrastructure planning.

Main Responsibilities

  • Manage a high-performing team of 20-25 members on content publishing, quality, and data labeling tasks.
  • Provide end-to-end support for task optimization, team productivity, customer experience, and workforce metrics.
  • Manage planning and deliverables for multiple programs, including resource allocation and infrastructure planning.
  • Identify and implement solutions and pilots to drive process efficiencies and business goals.
  • Analyze defects and develop programs that fix root causes, escalating when required.
  • Cultivate a culture of putting customers first and ensuring timely responses to escalations.

Requirements

To succeed in this role, you must have a proven track record of leading successful program and operation teams, sound business judgment, bias for process improvement, and the ability to think strategically and creatively to solve business problems. You should also have excellent communication and negotiation skills, with the ability to resolve internal and external team queries in a professional manner.



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