Software Development Specialist

hace 1 semana


San Francisco, Heredia, Costa Rica Activecampaign A tiempo completo

As a key member of our Customer Centric Engineering team at ActiveCampaign, you will play a pivotal role in driving change that enhances the customer experience and solving those enhancements within our platform. You will collaborate closely with internal groups to ensure seamless integration and efficient problem-solving. Your responsibilities will include collaborating with Product Support Specialists to improve their knowledge and working as an interlink between the CX org, Site Reliability, and our Product Teams to build and maintain internal and external custom tools that enhance the efficiency of support operations.

**Key Responsibilities:**

• Produce quality, tested code, and advocate for coding standards and best practices.
• Troubleshoot and debug large-scale systems (user base of 50K+).
• Validate designs by building performance and load-testing tools.
• Measure, optimize, and re-architect production systems.
• Work cross-functionally to design services and APIs that enable feature work across our engineering organization.
• Participate in code reviews.
• Document architectural technical decisions.

**Technical Environment:**

Our team utilizes a range of technologies, including object-oriented languages such as PHP, Python, Java, and Go, as well as front-end languages like JavaScript, React, and HTML. We also work with data stores like MySQL DB, DynamoDB, and DocumentDB, and develop SaaS systems using REST APIs, micro-services on Kubernetes, and integrations with 3rd party software. Additionally, we leverage tooling such as Gitlab, Vault, and Jira, and other services like Kafka and AWS services.

**Requirements:**

• 3+ years of software engineering experience.
• Technical degree or related experience in a software engineering role.
• Proficient working ability in 1-2 of the languages and technologies listed in the Technical environment section.
• Interest and experience in mentoring junior engineers.
• Experience creating test plans, writing automated test suites, or implementing an automated test framework.
• Proficiency in a given technology, domain, or system, to the point of independent delivery.
• Experience working in an Agile development environment.
• Ability to participate in the team's on-call rotation as a service owner.

At ActiveCampaign, we prioritize employees' well-being and professional growth by cultivating a culture centered on collaboration and innovation. When you join our team, you'll not only have the opportunity to make a significant impact, but also enjoy a range of benefits tailored to support your personal and career development.

**Benefits:**

• Comprehensive medical and dental benefits paid 100% by ActiveCampaign for you and your dependents.
• Complimentary access to mental health resources through Calm and TELUS Health EAP.
• Generous paid time off and leave of absence options.
• Meal and transportation perks through a reloadable card.
• Home office stipend to cover at-home workspace expenses.
• Focus Wednesdays, where we dedicate one full day to no internal meetings and no interruptions.
• Access to professional development resources through platforms like Hone and Udemy.
• Baby swag for every baby born and/or adopted - we love to see our AC family grow.
• After five years of service, you'll be eligible for a four-week paid sabbatical leave, accompanied by a sabbatical leave bonus.

ActiveCampaign is an equal opportunity employer. We recruit, hire, pay, grow, and promote no matter of gender, race, ethnicity, sexual orientation, marital status, political opinion, national origin, social origin, parentage, workers union membership, economic status, religion, age, health condition, disability, or any other grounds protected by law.

For this position, a background check is required by ActiveCampaign, therefore, by submitting your information for this position you agree to approve if required the background check.

Our Employee Resource Groups (ERGs) strive to foster a diverse inclusive environment by supporting each other, building a strong sense of belonging, and creating opportunities for mentorship and professional growth for their members.



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