Operational Risk Manager: Driving Business Success

hace 2 días


San Francisco, Heredia, Costa Rica Citi A tiempo completo
Job Description

The Operational Risk Manager plays a pivotal role in ensuring the overall performance and effectiveness of the sub-function/job family at Citi.

Main Responsibilities:

  • Leads day-to-day activities of TPU teams in a supervisory capacity, providing input to performance measurements and coaching team members.
  • Provides expert guidance and support on the development of key controls, standard processes, operating procedures, and promulgation of best practices.
  • Interfaces with Third Party Officers (TPOs), Business Activity Owners (BAOs), and Sector and Regional Risk teams, as well as other Citi business stakeholders on a regular basis.
  • Reviews results of third-party risk monitoring activities, providing credible challenges to, and quality checks of, such results.
  • Takes a lead role in the design, development, and execution of key TPU initiatives.
  • Performs reviews of pre-contract due diligence, post-contract ongoing monitoring activities, and provides credible challenges to accountable/responsible parties.
  • Monitors progress on agreed-upon third-party remediation activities and escalates issues as necessary.
  • Conducts onsite third-party visits to assess compliance with Citi policies and standards, where appropriate.
  • Supports reporting activities as required.
  • Participates in continuous improvement activities.

Qualifications:

  • Fluent written and spoken English.
  • Bachelor university degree completed.
  • 5+ years of experience in third-party risk identification or in business English in a corporate role.
  • Prior team management experience and/or Team Lead of 10+ member teams.
  • Intermediate command of MS Suite.
  • Demonstrated ability to synthesize, prioritize, and drive results with a strong sense of urgency.
  • Ability to assess level of risk exposure based on identified risk characteristics.
  • Analytical thinking.


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