Business Analyst Professional

hace 5 días


San Francisco, Heredia, Costa Rica Auxis A tiempo completo

Job Overview:

Auxis is seeking a highly motivated and customer-focused individual to join our team as a Retail Analyst. In this role, you will be responsible for providing exceptional customer service, resolving issues in a timely manner, and ensuring that all customers have a positive experience with our company.

Key Responsibilities:

  • Manage incident and request queues for Auxis clients, assigning tickets as necessary
  • Provide first-level contact, resolve customer issues, and follow up on cases
  • Escalate unresolved queries to the next level of support
  • Utilize excellent customer service skills to exceed customer expectations
  • Ensure proper recording, documentation, and closure of cases
  • Contribute to process improvements and knowledge acquisition

Required Skills and Qualifications:

  • English - Spanish language proficiency (B2+ or above)
  • 1 year of technical support experience or equivalent knowledge/training
  • ITIL certification preferred
  • High school diploma required
  • Excellent communication and interpersonal skills
  • Demonstrated experience in high-volume/high-demand environments


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