Business Analyst Professional
hace 5 días
Job Overview:
Auxis is seeking a highly motivated and customer-focused individual to join our team as a Retail Analyst. In this role, you will be responsible for providing exceptional customer service, resolving issues in a timely manner, and ensuring that all customers have a positive experience with our company.
Key Responsibilities:
- Manage incident and request queues for Auxis clients, assigning tickets as necessary
- Provide first-level contact, resolve customer issues, and follow up on cases
- Escalate unresolved queries to the next level of support
- Utilize excellent customer service skills to exceed customer expectations
- Ensure proper recording, documentation, and closure of cases
- Contribute to process improvements and knowledge acquisition
Required Skills and Qualifications:
- English - Spanish language proficiency (B2+ or above)
- 1 year of technical support experience or equivalent knowledge/training
- ITIL certification preferred
- High school diploma required
- Excellent communication and interpersonal skills
- Demonstrated experience in high-volume/high-demand environments
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