Ecommerce Product Specialist

hace 4 días


San José, San José, Costa Rica Emerson A tiempo completo
About the Role

We're seeking a detail-oriented, highly motivated individual with a keen willingness to learn to join our team as an Ecommerce Specialist. This integral team member will be responsible for driving conversions by analyzing and differentiating our products from the competition.

Main Responsibilities:

  • Drive a positive customer experience and long-term sales growth and success through onboarding efforts.
  • Ensure website parameters and content upload for all eCommerce channel partners are accurate and competitive.
  • Collaborate with team resources to optimize content with channel-specific SEO best practices and meet deadlines.
  • Continuously improve online content once deployed to position high-quality content appropriately.
  • Monitor, review, and process purchase orders, rebates, subsidies, incentives, and claims.
  • Investigate, report, and resolve any website, portal, and customer operational/technical issues.
  • Analyze, review, and report on the effectiveness of content using tools.
  • Provide insights gained from competitive monitoring to the business.
  • Identify lost sales, underperforming SKUs, and implement solutions to make items buyable.
  • Assess the eCommerce promotional landscape and set up online promotions to meet objectives and drive incremental sales.
  • Collaborate with the eCommerce team to improve the customer experience.

The Ideal Candidate:

  • Digitally active and cross-functional collaborator with dependable, energetic, inquisitive, diligent, and a strong sense of ownership for executing in a fast-paced environment.
  • Exhibits a positive, customer-centric attitude and effectively manages their time and projects to stay on top of changing priorities.
  • Combines sales and marketing knowledge with relationship-building experiences to communicate seamlessly across all levels of an organization.
  • Able to propose activities to balance strong growth and improving profitability.
  • Detail-oriented and highly motivated with a keen willingness to learn.


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