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We are seeking an experienced Guest Satisfaction Expert to join our team at Collective Hospitality. As a key member of our team, you will be responsible for delivering exceptional guest experiences that drive commercial success and foster a high-energy sales culture.
The ideal candidate will possess a passion for hospitality, strong organizational skills, and a natural ability to connect with people from around the world.
Main Responsibilities:
- Guarantee 100% guest satisfaction, fostering a service culture that enhances both the guest journey and staff engagement.
- Support the location leader in streamlining cross-departmental communication, analyzing Destination Index results, and executing strategic action plans to improve performance.
- Supervise the logistics of influencer visits, ensuring smooth coordination and delivering outstanding experiences.
- Manage the residency and exchange program, welcoming content creators and guiding them in capturing the best images, videos, and experiences the location has to offer.
- Oversee on-site brand and marketing communications, ensuring all physical materials are properly implemented, up-to-date, and aligned with brand guidelines.
Requirements:
- Proven experience in hospitality or a related field.
- Strong leadership and management skills.
- Excellent communication and interpersonal skills.
- Able to work in a fast-paced, dynamic environment.
