Bi Data Analyst Program Manager
hace 1 semana
Splunk is dedicated to creating a safer and more resilient digital world. Our unified security and observability platform empowers the world's leading enterprises to secure and optimize their digital systems.
The CSX BI & Cadence Program Manager plays a crucial role in partnering with internal CSX functional leaders to establish consistent, cohesive, and focused performance metrics across the entire organization.
Key Responsibilities- Partner cross-functionally to identify key individual and team performance metrics with functional leaders and BI representatives.
- Ensure Management by Objectives (MBOs) are defined, tracked, and data is made available to applicable management levels.
- Document MBO metric review cadence and data sources.
- Act as the CSX Point of Contact for Fiscal Year MBO compensation planning.
- Analyze operational results and provide recommendations for improvements.
- Assist with Customer Success resource capacity planning.
- Monitor Global services bookings forecast, attach rates, and renewal rates.
- Support ad-hoc data needs.
Qualifications/Desired Skills
- Bachelor's or Master's degree preferred.
- 8+ years of demonstrated ability in Customer Success/Services in an Enterprise Software and/or Cloud-based Services company.
- Experience in Services or Sales operations.
- Strong analytical and problem-solving skills to interpret large data sets.
- Experience with data modeling and data presentation.
- Professionalism, positivity, and strong work ethic with a high level of integrity and collaboration.
- Must have experience developing pivot tables within Excel or Google Sheets.
- Experience with Tableau and/or Salesforce is highly desirable.
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